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Tech Stack
Tools & technologiesJavaScriptServiceNow
About the role
Key responsibilities & impact- Design and build employee-facing experiences using Employee Center Pro, ensuring consistency, usability, and adoption.
- Develop and maintain Service Portal / Employee Center pages, widgets, and UI components to support HRSD and WSD journeys.
- Translate user needs into journey-based experiences, simplifying complex processes into intuitive steps.
- Build the UI layer for custom ServiceNow applications, including forms, interactive experiences, and guided flows.
- Develop reusable UI components and patterns that can be leveraged across multiple teams and service lines.
- Partner with platform developers to ensure front-end designs map cleanly to data models, workflows, and integrations.
Requirements
What you’ll need- Bachelor’s degree and eight to twelve years of experience as a developer or equivalent education and related training or experience
- Deep specialized and/or broad functional knowledge
- Sound understanding of business and organizational strategies and processes
- Ability to interpret internal and external business challenges and recommend best practices
- Ability to lead complex projects
- Sophisticated analytical skills and the ability to solve complex technical and business problems
- Ability to influence others at senior levels to adopt a new perspective
- 5+ years of hands-on ServiceNow development experience with a strong focus on UX / front-end (preferred)
- Demonstrated experience building experiences in Employee Center Pro (preferred)
- Practical experience supporting HRSD and WSD use cases (preferred)
- Strong skills in: UI Builder and modern ServiceNow UX patterns Service Portal and/or legacy portal development as applicable (preferred)
- HTML / CSS / JavaScript (and comfort debugging client-side behavior) (preferred)
- Experience translating business requirements into clean user experiences and scalable UI patterns (preferred)
- Strong communication skills; able to explain UX decisions and tradeoffs to technical and non-technical audiences (preferred)
Benefits
Comp & perks- medical, dental, vision, life insurance
- disability
- accidental death and dismemberment
- tax-preferred savings accounts
- 401k plan
- no less than 10 days of vacation
- 10 sick days
- paid holidays
ATS Keywords
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Hard Skills & Tools
ServiceNow developmentEmployee Center ProUI BuilderHTMLCSSJavaScriptService Portal developmentUX designUI componentsdata models
Soft Skills
analytical skillsproblem-solvingleadershipinfluencecommunicationbusiness strategy interpretationproject managementuser experience translationcollaborationadaptability
Certifications
Bachelor's degree