Truist

Senior ServiceNow UX Developer

Truist

full-time

Posted on:

Location Type: Office

Location: Atlanta • North Carolina • Virginia • United States

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Job Level

Senior

Tech Stack

JavaScriptServiceNow

About the role

  • Design and build employee-facing experiences using Employee Center Pro, ensuring consistency, usability, and adoption.
  • Develop and maintain Service Portal / Employee Center pages, widgets, and UI components to support HRSD and WSD journeys.
  • Translate user needs into journey-based experiences, simplifying complex processes into intuitive steps.
  • Build the UI layer for custom ServiceNow applications, including forms, interactive experiences, and guided flows.
  • Develop reusable UI components and patterns that can be leveraged across multiple teams and service lines.
  • Partner with platform developers to ensure front-end designs map cleanly to data models, workflows, and integrations.

Requirements

  • Bachelor’s degree and eight to twelve years of experience as a developer or equivalent education and related training or experience
  • Deep specialized and/or broad functional knowledge
  • Sound understanding of business and organizational strategies and processes
  • Ability to interpret internal and external business challenges and recommend best practices
  • Ability to lead complex projects
  • Sophisticated analytical skills and the ability to solve complex technical and business problems
  • Ability to influence others at senior levels to adopt a new perspective
  • 5+ years of hands-on ServiceNow development experience with a strong focus on UX / front-end (preferred)
  • Demonstrated experience building experiences in Employee Center Pro (preferred)
  • Practical experience supporting HRSD and WSD use cases (preferred)
  • Strong skills in: UI Builder and modern ServiceNow UX patterns Service Portal and/or legacy portal development as applicable (preferred)
  • HTML / CSS / JavaScript (and comfort debugging client-side behavior) (preferred)
  • Experience translating business requirements into clean user experiences and scalable UI patterns (preferred)
  • Strong communication skills; able to explain UX decisions and tradeoffs to technical and non-technical audiences (preferred)
Benefits
  • medical, dental, vision, life insurance
  • disability
  • accidental death and dismemberment
  • tax-preferred savings accounts
  • 401k plan
  • no less than 10 days of vacation
  • 10 sick days
  • paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNow developmentEmployee Center ProUI BuilderHTMLCSSJavaScriptService Portal developmentUX designUI componentsdata models
Soft Skills
analytical skillsproblem-solvingleadershipinfluencecommunicationbusiness strategy interpretationproject managementuser experience translationcollaborationadaptability
Certifications
Bachelor's degree