Truist

CICS Systems Programmer – Mainframe

Truist

full-time

Posted on:

Location Type: Remote

Location: North Carolina • Virginia • United States

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About the role

  • Resolves complex technical issues for Truist's Network applications by administering multiple CICS Production, Development and Test environments in a multiple LPAR mainframe environment.
  • Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues.
  • Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
  • Analyzes and observes trends with technical issues and develops recommendations for long-term improvements.
  • Documents all relevant end-user interactions and steps taken to resolve incidents.
  • Communicates status of issue resolution to internal customers.
  • Applies in-depth knowledge of application support and an understanding of best practices.
  • Typically leads moderately complex projects and participates in larger, more complex initiatives.
  • Solves complex technical and operational problems.

Requirements

  • Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
  • In-depth knowledge in information systems and ability to identify, apply, and implement best practices.
  • Understanding of key business processes and competitive strategies related to the IT function.
  • Ability to plan and manage projects.
  • Ability to solve complex problems by applying best practices.
  • Ability to provide direction and mentor less experienced teammates.
  • Ability to interpret and convey complex, difficult, or sensitive information.
Benefits
  • Health insurance
  • 401k plan
  • Paid vacation days
  • Paid sick days
  • Paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CICSmainframeproblem trackingroot-cause analysistroubleshootingapplication supportbest practicesincident managementservice ticketsproject management
Soft Skills
communicationproblem-solvingmentoringleadershipanalytical thinkingcustomer serviceteam collaborationproject planningtrend analysisdirection providing
Certifications
Bachelor's degree