Special Assets Collections Representative – Level 5
Truist
full-time
Posted on:
Location Type: Office
Location: Lumberton • North Carolina • Virginia • United States
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About the role
- Collect delinquent accounts according to the agreed upon collection strategies while adhering to all collection policies, procedures, and guidelines.
- Provide exceptional client service to all Clients by being transparent, positive, and treating Clients the way we want to be treated.
- Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives.
- Provide Clients cure plans and negotiate payment arrangements to cure delinquency.
- Disclose all relevant account information to Clients accurately, professionally, and in a positive manner.
- Manage client communications and provide accurate account detail and information.
- Document all collection efforts in the system of record for each assigned account.
- Execute on the established call scripts documented in training, policies, procedures, and guidelines.
- Communicate regularly with the Client Default Leaders pertaining to repossessions, potential loss, inquiries, complaints, and other calls that require special handling.
- Accurately process payments, transactions, and workflows.
- Complete all required Computer Based Training (CBT) courses accurately and timely.
Requirements
- High school diploma or equivalent education and related training or experience
- Strong verbal and written communication skills
- Basic Computer skills
- Ability to perform in a fast paced, highly dynamic environment
- Ability to work flexible schedule, including overtime as needed.
- Previous Client service, collections, or sales experience (preferred)
- Bilingual (preferred)
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401k plan
- Vacation days
- Sick days
- Paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collectionspayment processingaccount managementnegotiationdocumentationcall scriptscomputer skills
Soft Skills
client servicecommunicationtransparencypositivityadaptabilitytime management