Truist

Wholesale Payments Client Success Team Leader

Truist

full-time

Posted on:

Location Type: Office

Location: Orlando • Florida • North Carolina • United States

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Job Level

Senior

About the role

  • A leadership position responsible for managing an industry-leading group that delivers Wholesale Payments solutions to clients
  • This role is critical in improving client relationships and supporting profitable growth
  • The Team Leader II role supports the vision, strategic direction and execution of Wholesale services and continuous improvement of the client experience
  • The Team Leader II ensures the accurate execution and/or resolution of issues related to various wholesale services
  • Acts as the point of escalation, partnering with other leaders
  • The Team Leader II is responsible for leading the group, encouraging collaboration within the team and with business partners
  • Supports teammate engagement and inclusion within Client Success
  • Responsible for developing and maintaining effective risk controls through documented procedures and job aids for Client Success as well as key performance, and governance routines
  • Supports Wholesale Payments in identifying and implementing efficiencies in products end to end onboarding, and/or client experience
  • Work is independent and self-directed, with guidance in only complex situations

Requirements

  • Bachelor’s degree in business, Accounting or related field or equivalent work experience
  • Five or more years direct experience managing a team, performance, and resource allocations
  • Seven or more years of relevant financial services or related work experience
  • Demonstrated leadership abilities, innovation, and performance within a production environment
  • Demonstrated experience in partnering with diverse teams based in various regional locations
  • Ability to manage and negotiate with senior leadership and alliance relationships
  • Strong interpersonal skills and an ability to build relationships, display organizational savvy, leverage networks, and value diversity
  • Strong ability to provide positive client experience
  • Ability to translate strategic priorities into operational expectations; drive organizational and cultural changes needed to adapt to new approaches, enhanced technology, and corporate initiatives
  • Knowledge of risk and controls, and operational risk management methodologies; Knowledge regulatory and compliance requirements
  • Critical thinking skills: ability to synthesize complex information to communicate effectively with associates at all levels
  • Demonstrated advanced skills in computer applications, such as Microsoft Office Suite
Benefits
  • medical
  • dental
  • vision
  • life insurance
  • disability
  • accidental death and dismemberment
  • tax-preferred savings accounts
  • 401k plan
  • no less than 10 days of vacation (prorated)
  • 10 sick days (also prorated)
  • paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
risk managementoperational risk managementperformance managementresource allocationfinancial servicesclient experienceprocess improvementstrategic planningcompliance requirementsleadership
Soft Skills
interpersonal skillscollaborationorganizational savvyrelationship buildingnegotiationcritical thinkinginnovationteammate engagementinclusioncommunication