CX Business Data Analyst II
Truist
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • North Carolina • United States
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About the role
- Lead enterprise-level insights to improve client experience
- Coach and elevate a high-performing analytics team
- Build and scale dashboards and reporting that meet enterprise business needs
- Leverage automation to simplify workflows
- Create PowerPoint narratives based on data analysis
- Explain and interpret complex information
- Lead small projects with manageable risks
Requirements
- Bachelor's degree and 2-5 years of related experience or an equivalent combination of education and experience
- In-depth knowledge of principles, practices, theories, and/or methodologies associated with the professional discipline
- Focus on process automation to improve efficiency
- Understands foundational concepts of other related professional disciplines
- Experience managing small-mid size projects with some complexity
- Knowledge of the industry's competitive landscape
- Ability to interpret and explain complex information to a range of audiences
- Ability to provide direction and mentor less experienced teammates
Benefits
- Medical, dental, vision, life insurance
- Disability, accidental death and dismemberment
- Tax-preferred savings accounts
- 401k plan
- 10 days of vacation (prorated)
- 10 sick days (prorated)
- Paid holidays
- Defined benefit pension plan (depending on position)
- Restricted stock units (depending on position)
- Deferred compensation plan (depending on position)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisprocess automationdashboard developmentreportingproject management
Soft Skills
coachingmentoringcommunicationinterpretation of complex informationleadership
Certifications
Bachelor's degree