HR Product Manager – Human Capital Systems
Truist
full-time
Posted on:
Location Type: Office
Location: Charlotte • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
ServiceNow
About the role
- Implement and configure ServiceNow solutions while designing and maintaining integrations to/from other platforms (including Workday, SAP SuccessFactors, etc.)
- Conduct teammate life-cycle and HR specific process workshops (e.g., onboarding/off-boarding, Talent Acquisition, Payroll, Benefits) to obtain functional requirements.
- Establish user journeys and create user stories to support the design and configuration.
- Conduct requirements gathering and sprint design sessions, working with functional/center of expertise stakeholders to document baseline current state.
- Develop detailed implementation plans for deploying capabilities (ServiceNow HR), including establishing key milestones, points of value, and high-level architecture.
- Monitor and identify project issues to mitigate any risk.
- Support and manage the configuration of the application, engage stakeholders to conduct reviews through the joint design sessions.
- Assist with executing system validation, preparing the organization for the transition, and ensuring readiness for deploying into production.
- Responsible for end-to-end vendor management, including maintaining the relationship, support model, roadmap/functional enhancements, and escalating system issues as needed.
- Work with Human Capital Systems, Enterprise Technology and other functional leaders to set a strategy and a vision consistent with priorities for our teammate experiences and ServiceNow solution.
- Develop a product mindset that is focused on delivering the needs of the business, often identifying needs before they are asked, and looking for optimization improvements on already-established processes.
- Develop and nurture relationships with COE Owners to understand their needs and prioritize capability enhancements.
- Stay up to date on new features and capabilities, advise partners in our centers of expertise on new and emerging capabilities.
- Define and document end-to-end system improvements based on analysis to increase the workforce and stakeholder satisfaction with the ServiceNow HR solution. Create and maintain business/technical documentation.
- Responsible for standing up and driving program governance structure and rhythms during the execution of roadmap items.
Requirements
- BS/BA in Business, Management Information Systems, Computer Science or similar area
- 7+ years in large-scale technical business analysis and project management
- Previous experience implementing ServiceNow [HR] Enterprise
- 3+ years of experience hands on and managing ServiceNow HR configuration, implementation and integrations (including Workday)
- Proven experience in a dynamic product management role overseeing all elements of the product development lifecycle
- Experience analyzing business/teammate needs and current market trends
- Highly flexible, able to prioritize multiple projects and deadlines to execute well in a fast-paced, rapidly evolving organization
- Advanced desktop application skills (Excel, PowerPoint) and strong understanding of SaaS solution RFP, implementation, and ongoing management
- Excellent interpersonal skills to communicate with colleagues and executives alike
- Hard working, self-motivated individuals who are comfortable handling ambiguity and able to successfully complete tasks within deadlines with limited supervision.
Benefits
- Medical, dental, vision, life insurance
- Disability, accidental death and dismemberment
- Tax-preferred savings accounts
- 401k plan
- 10 days of vacation
- 10 sick days
- Paid holidays
- Pension plan, restricted stock units, and/or deferred compensation plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowHR configurationintegrationbusiness analysisproject managementproduct managementsystem validationrequirements gatheringuser storiesimplementation planning
Soft skills
interpersonal skillsflexibilityprioritizationcommunicationself-motivationhandling ambiguityrelationship managementstakeholder engagementteam collaborationproblem-solving