Wholesale Payments Client Implementation Specialist
Truist
full-time
Posted on:
Location Type: Office
Location: Atlanta • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Responsible and accountable for implementing mid- to large-sized or moderately complex clients, services, and projects.
- Leads and directs communications with internal personnel and clients regarding all aspects of implementation efforts, conducted in a timely and accurate manner.
- Demonstrates advanced business acumen and utilizes experienced understanding of business line and a basic understanding of the overall firm to resolve implementation issues effectively, maintain project deadlines, mitigate risk, and meet client needs.
- Provides visibility and transparency regarding implementation status throughout.
- Documents all interactions and relevant information in an accurate and timely manner.
- Meets sometimes less-clearly defined demands and proactively negotiates across multiple departments.
- Adheres to Wholesale Payments agreements and documents policies and procedures.
- Maintains strong and open partnerships with LOB, Sales, and other stakeholders to provide mutual feedback on business processes, internal relationships, organizational strengths, and opportunities for improvement.
- Proactively informs and/or engages leaders and others to communicate issues, risks, and opportunities to business partners.
- Routinely uses significant judgement on moderate to complex business problems.
- Employs expert problem-solving capabilities to develop creative and tailored solutions.
- Works with more senior staff when dealing with complex issues, larger clients, accounts, projects, or internal relationships.
- Identifies, manages, and escalates concerns and reduce basic operational, process, and compliance risk.
- Executes with precision and accountability by following policies and procedures.
- Provides subject matter expertise support to related teams sharing Product knowledge and solutions to better serve our clients.
- Influences and trains junior colleagues.
Requirements
- Bachelor’s Degree in a business-related field or equivalent education and related training.
- Seven or more years in Wholesale Payments, bank operations, basic project management, or other related industry experience.
- Excellent verbal and written communication skills including the ability to be proactive and adapt messaging based on the audience.
- Ability to manage and negotiate with internal partners, vendors, and alliance relationships.
- Strong interpersonal skills and an ability to build relationships and leverage networks.
- Ability to adapt strategically to evolving market demands, technology, and internal initiatives, catalyzing new approaches to improve results.
- In-depth knowledge of standard and complex products.
- Diligent, flexible, and detail-oriented, with excellent organizational skills.
- Proficient in MS Excel, MS Office, Internet, and MS Outlook.
Benefits
- medical, dental, vision, life insurance
- disability
- accidental death and dismemberment
- tax-preferred savings accounts
- 401k plan
- no less than 10 days of vacation
- 10 sick days
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementbusiness acumenproblem-solvingproduct knowledgerisk managementcompliancenegotiationrelationship managementorganizational skillsadaptability
Soft skills
communicationinterpersonal skillsleadershipflexibilityattention to detailproactivitycreativityjudgmentcollaborationinfluence