IT Support

• Provides exceptional credit coaching on products, policies, and processes for the banker and consultative calls with the bankers and clients. Assist with credit related client questions and facilitate an efficient and easy client interaction to obtain needed credit documents. Provide credit support with digital origination in the absence of a branch lender.
• Acts as the liaison for Truist distribution channels which includes Retail & Premier/Affluent teammates as well as external clients.
• Understand and justify situations that would warrant policy exceptions to policy and procedures based on compensating factors.
• Validate and clear fraud alerts provided by the credit bureau and handle other risk mitigation efforts while reducing banker and underwriter involvement to efficiently and effectively process credit requests.
• Assist with securities related activities such as asset vetting or distributions.
• Work expiring line leads and provide client outreach.

Credit Support Officer

MEP Unit Manager – Data Center Market