Director

• Responsible for advancing Truist Care Centers’ strategic objectives through leadership in technology enablement, operational excellence, and organizational design.
• Oversees and drives execution of Care Center–specific programs and initiatives, ensuring alignment with enterprise priorities and delivering measurable outcomes.
• Provides accountability for projects ranging from tactical improvements to enterprise-level transformations impacting Care Center operations.
• Supports day-to-day business administration support to the TCC leadership team, and supports triage between TCC, TD&O, and LOB teams.
• Provides thought leadership, organizational design, management and execution of an SLT-designated core function(s) or program(s).
• Directs and oversees financial management, organizational planning and design, planning and coordination of Enterprise Technology-wide program or programs.
• Directs organizational efforts to partner closely with LOB/function managers and subject matter experts to develop program design, plan, metrics and execution strategy.
• Partners to develop business cases and strategies for budgeting, planning, and tracking revenue and/or expense.
• Directs and oversees relationships with business owners and technology leads to support overall program needs.
• Ensures that program activities are on track to deliver appropriate ROI and enterprise benefits.
• Ensures implementation and oversight of appropriate risk management plans for program initiatives in area of responsibility.
• Monitors and challenges performance of current systems and processes. Identifies and advocates for solutions designed to deliver value and mitigate risk as appropriate.
• Leads multiple teams of internal and/or external resources to execute on vertical targets.
• Analyzes and collectively manages variances to the program plan and overall portfolio and makes recommendation and/or creates action plan to mitigate negative variances or to resolve issues.
• Articulates overall performance of multiple programs and initiatives via dashboard reporting for use by key executives.
• Define and partner across all delivery leads and LOB CDO the workforce resource strategy, talent strategy and location strategy.
• Define and coordinate the workforce hot spot resource program to meet the regulatory obligations of workforce strategy and management across the team.
• Define, consolidate and report on the workforce metrics and reporting.
• Manage and coordinate the resource approval process in coordination with finance and the RAC.
• Partner across the teams to define and scope projects and complete RFPs to contractually execute on those programs across Truist.
• Partner across the leadership team to define and execute on the Data, Analytics, AI, Gen AI and Technology strategy for Truist.

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