Manager

• ensure day-to-day oversight and management of assigned third parties who provide Truist with outsourced services and applications
• facilitate the completion of third party risk assessments, contract review/structuring, due diligence and fourth party oversight for assigned third parties
• coordinate and work with Division aligned support to ensure all managed services follow Third Party Risk Management (TPRM) Standards and Policies
• serve as a single point of supplier coordination and communication of activities and recommendations to management and TPROF
• manage relationship within the business unit and with the third party to improve risk, cost, quality, and ease of doing business across the business unit
• identify and manage third party risks per the Third Party Risk Management policies and guidelines
• engage with the Business Unit to understand the scope of services including business and performance requirements to be fulfilled by the third party
• monitor third party service relationships to manage risk, ensure quality of service delivery, internal client satisfaction, operational efficiencies, and achievement of target cost savings
• partners with the Business Unit Owners to complete Sourcing Requests (SR), Third Party Planning Questionnaire (TPPQ), Due Diligence Questionnaires (DDQ) and other defined third party lifecycle requirements
• establish measurable supplier performance metrics and periodic supplier meetings
• develop and effectively execute on third party contingency and termination/transition plans
• ensure contract compliance and proper invoicing for documented terms and conditions
• serve as tactical and strategic point of contact between third party and line of business teammates
• addresses actions required per TPROF assessment, Quality Control, and testing results; Reporting and escalation of regulatory issues

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