ServiceNow

• Develop and maintain high-quality content and documentation for ServiceNow modules.
• Lead end-user training, onboarding, and enablement sessions tailored to internal cybersecurity teams.
• Promote adoption through workshops, knowledge articles, and targeted communications.
• Identify and address gaps in understanding, usage, and process alignment.
• Conduct feedback sessions and usage reviews to uncover friction points and improvement opportunities.
• Document findings and collaborate with engineering teams to support prioritization of enhancements and fixes.
• Build strong relationships with internal stakeholders across cybersecurity, risk, and IT operations.
• Facilitate cross-functional discussions to align ServiceNow usage with business objectives.
• Support governance and standardization efforts across modules and teams.

Cybersecurity Manager – ServiceNow Enablement, Adoption

ServiceNow IRM/GRC Developer – Admin

ServiceNow Platform Lead Administrator

ServiceNow Platform Operations Specialist

ServiceNow Testing Manager

Hardware ServiceNow Architect