Support Engineer

Truelogic Software

Customer Lifecycle Management: Handle technical onboarding (provisioning environments, configurations, integrations, and data imports) and decommissioning (data exports, environment teardown, access revocation).; Data Migrations & Quality:…

Posted 7/21/2026Verified active Jul 25, 2026, 12:34 AMfull-time🇩🇴 Dominican RepublicWebsite

Core Competencies

Role fit

Core Competencies

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Candidates should emphasize their expertise in customer lifecycle management, technical onboarding, and data migrations, along with strong collaboration skills with customer success teams. Proficiency in SQL, AWS, and automation tools is essential for ensuring data integrity and improving operational efficiency.

Highest-signal resume keywords

Customer Lifecycle ManagementData MigrationsTechnical Ticket ResolutionCollaboration with Customer SuccessAutomation and Process Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLDatabase ManagementAWS Cloud InfrastructureKubernetes OrchestrationInfrastructure as Code (Terraform)Version Control (Git/GitHub)CI/CDHelm Deployment

Soft Skills

CollaborationCommunicationProblem-SolvingTechnical TroubleshootingProcess Improvement

Tools & Technologies

AWS RDSAWS S3AWS EC2AWS ECSTerraformGitGitHubHelm

Certifications & Qualifications

C1 English Proficiency

Industry Keywords

Data IntegrityTechnical OnboardingData MigrationCloud InfrastructureContainerization

Tech Stack

Tools & technologies

AwsCloudEc2ElixirGraphqlKubernetesReactSqlTerraform

About the role

Key responsibilities & impact

Customer Lifecycle Management: Handle technical onboarding (provisioning environments, configurations, integrations, and data imports) and decommissioning (data exports, environment teardown, access revocation).
Data Migrations & Quality: Perform structured data migrations between systems, including data validation, transformation, and quality assurance to ensure data integrity.
Technical Ticket Resolution: Own and resolve technical tickets escalated by the CX team, including environment troubleshooting, bulk updates, and complex platform issues.
CX Partnership & Communication: Collaborate closely with Customer Success and Implementation managers to clarify technical needs and communicate outcomes clearly.
Automation & Process Improvement: Identify recurring issues to build tools, runbooks, and automation that reduce ticket volume and speed up resolution times.

Requirements

What you’ll need

SQL & Database Management: Advanced proficiency in writing and executing complex queries to facilitate data extraction, transformation, validation, and large-scale migrations across relational databases.
AWS Cloud Infrastructure: Hands-on expertise with core AWS services (including RDS, S3, EC2, and ECS) to effectively support and maintain cloud-hosted client environments.
Kubernetes Orchestration: Sound working knowledge of cluster operations, pod lifecycle management, and workload troubleshooting in containerized environments.
Infrastructure as Code (Terraform): Practical experience interpreting and applying Terraform configurations to streamline automated environment provisioning and decommissioning workflows.
Version Control & CI/CD (Git/GitHub): High level of comfort managing infrastructure repositories, including creating, reviewing, and merging Pull Requests for Terraform and Helm codebases.
Helm Deployment: Proficiency in deploying and managing Helm charts to handle customer environment setups and teardowns efficiently.
English Proficiency: Must-have C1-level fluency (written and spoken) to communicate effectively, translate technical concepts into plain language, and collaborate seamlessly across teams.

Benefits

Comp & perks

100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.
Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.
Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.
Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.
Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.