Junior IT Administrator

Truelogic Software

Helpdesk Support: Actively monitor the internal IT support Slack channel and Jira Service Management queue to triage, troubleshoot, and resolve hardware, software, and access issues.; Onboarding & Offboarding: Coordinate employee lifecycle…

Posted 6/18/2026Verified active Jul 25, 2026, 12:34 AMfull-timeRemote • 🇨🇦 CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Candidates should emphasize their experience in IT helpdesk support, particularly in troubleshooting and resolving hardware and software issues in a SaaS environment. Proficiency in managing user accounts, maintaining compliance through asset management, and contributing to knowledge base documentation are also critical.

Highest-signal resume keywords

IT Helpdesk Support ExperienceSaaS AdministrationOS Troubleshooting (macOS and Windows)Core Security HygieneKnowledge Base Documentation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingSaaS AdministrationData Security PrinciplesMulti-Factor Authentication (MFA)Mobile Device Management (MDM)

Soft Skills

AdaptabilityCommunicationCollaborationProblem-SolvingAttention to Detail

Tools & Technologies

Jira Service ManagementSlackGoogle WorkspaceSingle Sign-On (SSO/SAML)Credential Management Systems

Industry Keywords

SaaSIT SupportAsset ManagementComplianceIdentity Management

Tech Stack

Tools & technologies

CloudElixirMacosReact

About the role

Key responsibilities & impact

Helpdesk Support: Actively monitor the internal IT support Slack channel and Jira Service Management queue to triage, troubleshoot, and resolve hardware, software, and access issues.
Onboarding & Offboarding: Coordinate employee lifecycle technical tasks, including provisioning and deprovisioning SaaS user accounts, workspace software, and endpoint hardware.
Asset & Inventory Management: Conduct routine licensing, software access, and hardware inventory audits to maintain total compliance and record accuracy.
Hardware Lifecycle Logistics: Assist with corporate hardware refresh cycles by coordinating remote device shipments, configurations, and system returns.
Knowledge Base Documentation: Create, update, and maintain comprehensive internal IT documentation to build a highly scalable employee self-service knowledge base.
Strategic Project Support: Partner with the Senior IT Manager on infrastructure initiatives, including identity management automations, SSO expansion, acquisition consolidations, and SOC 2 compliance mapping.

Requirements

What you’ll need

Must Have
Experience: 1–2 years of professional IT helpdesk, system coordination, or desktop support experience, ideally gained within a remote or fast-paced SaaS corporate environment.
OS Troubleshooting: Solid fundamentals in troubleshooting end-user issues across both macOS and Windows platforms.
SaaS Administration Comfort: High adaptability and readiness to learn, configure, and administer modern web-based enterprise SaaS applications.
Core Security Hygiene: Strong conceptual understanding of basic data security principles, including multi-factor authentication (MFA), the principle of least privilege, and secure asset offboarding.
Nice-to-Have:
Identity & Access Tools: Familiarity with Google Workspace (user/group admin) and core single sign-on (SSO/SAML) identity provider concepts.
Ticketing & Comm Suites: Practical experience using Jira Service Management for queue triage and Slack for workspace communications administration.
Device Management: Exposure to Mobile Device Management (MDM) suites for securing remote company laptops.
Secrets Management: Basic awareness of credential management systems and enterprise password tools.

Benefits

Comp & perks

100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.
Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD that goes beyond typical market offerings.
Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.
Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.
Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.