Support Engineer – Veterinary HealthTech

Truelogic Software

Support Engineer in a veterinary software company, resolving customer technical tickets and managing cloud infrastructure. Collaborate with teams to improve service quality and efficiency.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced proficiency in SQL and database management for data extraction and migrations, alongside hands-on expertise in AWS cloud infrastructure and Kubernetes orchestration. Capable of effective communication in English and skilled in automation and process improvement to enhance customer lifecycle management.

Highest-signal resume keywords

SQL & Database ManagementAWS Cloud InfrastructureKubernetes OrchestrationInfrastructure as Code (Terraform)English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data MigrationData ValidationData TransformationTechnical Ticket ResolutionAutomationProcess ImprovementEnvironment ProvisioningEnvironment TeardownHelm DeploymentVersion Control

Soft Skills

CollaborationCommunication

Tools & Technologies

AWS RDSAWS S3AWS EC2AWS ECSTerraformGitGitHubHelm

Industry Keywords

Customer Lifecycle ManagementTechnical OnboardingData IntegrityCX Partnership

Tech Stack

Tools & technologies

AWSCloudEC2KubernetesSQLTerraform

About the role

Key responsibilities & impact

Customer Lifecycle Management: Handle technical onboarding (provisioning environments, configurations, integrations, and data imports) and decommissioning (data exports, environment teardown, access revocation).
Data Migrations & Quality: Perform structured data migrations between systems, including data validation, transformation, and quality assurance to ensure data integrity.
Technical Ticket Resolution: Own and resolve technical tickets escalated by the CX team, including environment troubleshooting, bulk updates, and complex platform issues.
CX Partnership & Communication: Collaborate closely with Customer Success and Implementation managers to clarify technical needs and communicate outcomes clearly.
Automation & Process Improvement: Identify recurring issues to build tools, runbooks, and automation that reduce ticket volume and speed up resolution times.

Requirements

What you’ll need

SQL & Database Management: Advanced proficiency in writing and executing complex queries to facilitate data extraction, transformation, validation, and large-scale migrations across relational databases.
AWS Cloud Infrastructure: Hands-on expertise with core AWS services (including RDS, S3, EC2, and ECS) to effectively support and maintain cloud-hosted client environments.
Kubernetes Orchestration: Sound working knowledge of cluster operations, pod lifecycle management, and workload troubleshooting in containerized environments.
Infrastructure as Code (Terraform): Practical experience interpreting and applying Terraform configurations to streamline automated environment provisioning and decommissioning workflows.
Version Control & CI/CD (Git/GitHub): High level of comfort managing infrastructure repositories, including creating, reviewing, and merging Pull Requests for Terraform and Helm codebases.
Helm Deployment: Proficiency in deploying and managing Helm charts to handle customer environment setups and teardowns efficiently.
English Proficiency: Must-have C1-level fluency (written and spoken) to communicate effectively, translate technical concepts into plain language, and collaborate seamlessly across teams.

Benefits

Comp & perks

100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.
Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.
Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.
Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.
Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.