Senior Incident Manager – Finance

Truelogic Software

Senior Incident Manager leading incident response for a financial services company's IT operations. Collaborating with technical teams and managing high-severity incidents to ensure service restoration and compliance.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

AWSServiceNow

About the role

Key responsibilities & impact

Lead incident bridge calls during critical system events, acting as the Incident Commander.
Coordinate response efforts across IT, infrastructure, application, and vendor teams to minimize downtime and business impact.
Prioritize rapid service restoration over root cause investigation during active incidents.
Escalate issues to leadership and key stakeholders as appropriate.
Drive the Root Cause Analysis (RCA) process for recurring or high-severity incidents.
Collaborate with third-party vendors when incidents are vendor-related.
Ensure all incident records and documentation are complete and accurate in the incident management system.
Prepare executive-level incident reports summarizing key insights, trends, and performance metrics.
Provide timely, transparent updates throughout the incident lifecycle.
Identify gaps and inefficiencies in incident management processes.
Ensure compliance with ITIL processes, audit requirements, and internal standards.
Participate in on-call rotations, including nights and weekends (1-week rotation; 6 PM – 6 AM PT coverage for major outages).

Requirements

What you’ll need

5+ years of experience in incident management or IT operations within enterprise environments.
Proven ability to manage high-severity IT incidents with calm, structure, and clarity.
Strong knowledge of ITIL standards and the full incident lifecycle.
Exceptional verbal and written communication skills, especially with executive stakeholders.
Experience coordinating multiple teams under high-pressure conditions.
Hands-on experience with PagerDuty, ServiceNow, New Relic, CloudWatch, or similar monitoring and incident platforms.
Experience leading, mentoring, or coordinating others.
Ability to multitask, work under pressure, and remain composed during critical incidents.
Bachelor’s degree in IT, Computer Science, or a related field.
AWS training or certification.
Experience in financial services or the mortgage industry.
Exposure to AI/ML-based monitoring or automation tools in incident management.

Benefits

Comp & perks

100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.
Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.
Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.
Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.
Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

incident managementIT operationsroot cause analysisITIL standardsmonitoring platformsAI/ML-based monitoringservice restorationincident lifecycle

Soft Skills

communication skillsleadershipmultitaskingcalm under pressurecollaborationproblem-solving

Certifications

AWS training or certification