True Zero Technologies, LLC

Sr ServiceNow Engineer (R-00083)

True Zero Technologies, LLC

full-time

Posted on:

Origin:  • 🇺🇸 United States • District of Columbia, North Carolina

Visit company website
✨ AI Apply
Manual Apply

Job Level

Senior

Tech Stack

CloudITSMJavaScriptServiceNowSOAP

About the role

  • Experience architecting, designing, deploying, and managing of ServiceNow
  • Experienced within the ServiceNow CMDB (cloud based)
  • Knowledge of ITSM, Service Catalogs, Change Control/Change Management, HAM, and SAM for large scale enterprise customers with large distributed business units or state agencies
  • Integrating ServiceNow with other systems and mechanisms
  • Maintaining and upgrading the platform, including user management and system configurations
  • Identifying and resolving issues related to the platform through debugging &/or troubleshooting
  • Working with stakeholders to gather requirements, design solutions to ensure successful implementation and efficiency
  • Streamline documentation on system changes and configurations
  • Develop and execute test plans to ensure overall quality of ServiceNow solutions
  • Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps.
  • Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
  • Modify and/or customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices
  • Assist in delivering best practices for the Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT Services
  • Create and enhance business rules, UI policies, client scripts, and automation scripts to improve service efficiency and automate tasks within ServiceNow.

Requirements

  • Required Experience: 5+ years of related experience
  • ServiceNow Certified System Administrator and/or ServiceNow Certified System Engineer and/or Certified Implementation Specialist
  • Strong understanding of ServiceNow modules (e.g., ITSM, ITOM, ITSM) and platform capabilities.
  • Knowledgeable in applying ITIL best practices.
  • Implementing and maintaining secure ServiceNow solutions.
  • Familiarity with different types of testing, including functional and security testing Proficiency in scripting languages like JavaScript and ServiceNow scripting.
  • Familiarity with REST/SOAP and other integration mechanisms.
  • Experience working in an Agile development environment.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Preferred certifications include Certified System Administrator (CSA), Certified Implementation Specialist, or Certified Application Developer
  • ServiceNow Government Community Cloud (GCC) experience a plus
  • Experience integrating ServiceNow with Tanium a plus
  • Experience with ServiceNow SecOps/Enterprise Security a plus