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Customer Success Manager
True PlatformCustomer Success Manager serving as a strategic partner for key accounts at Thrive, a software company. Responsible for maximizing value using the Thrive TRM platform and ensuring high customer retention.
About the role
Key responsibilities & impact- Serve as a strategic partner and oversee key accounts and relationships
- Understand and proactively uncover the true business objectives and priorities of each client
- Reframe conversations away from product gaps and towards maximizing value using the Thrive TRM platform
- Prescribe creative solutions, identifying opportunities for growth
- Proactively manage successful migration to the rearchitected Thrive 2.0 platform
- Ensure high retention and successful customer outcomes
- Analyze user activity and conduct business reviews to help the customer achieve desired objectives
Requirements
What you’ll need- 5+ years of experience in Customer Success, Account Management, Client Relations, or a customer-facing SaaS role
- Strong ability to build and maintain long-term client relationships with key stakeholders and decision makers
- Experience analyzing customer usage data, identifying trends, and recommending solutions to improve engagement and retention
- Excellent written and verbal communication skills with the ability to conduct business reviews and present recommendations clearly
- Proven ability to manage multiple accounts and priorities in a fast-paced, dynamic environment
- Strong problem-solving and troubleshooting skills with the ability to identify root causes and deliver effective solutions
- Comfortable learning new technologies, software platforms, and product features quickly
- Demonstrated ability to identify opportunities for account growth, upselling, and expanded services
- Highly organized, detail-oriented, and customer-focused with a passion for helping clients succeed
- Experience working with CRM, TRM, ATS, or SaaS platforms preferred
- Bachelor’s degree preferred
Benefits
Comp & perks- Comprehensive Benefits: We offer a competitive salary and a robust benefits package, including medical/dental/vision insurance, Health Savings Account with employer contribution, 401(k) plan with company matching, FSA, and commuter benefits.
- Professional Development: Learning is an important part of our culture, and we offer educational reimbursement for continuing education.
- Impact & Growth: You will have a major impact, contributing directly to the success of our customers and our business. We offer the agility of a startup with the stability of a larger, established company (part of True).
- Work Environment: We foster a supportive, inclusive environment, offering comforts like always-stocked snacks and beverages, relaxed dress code, sit/stand desks, and MacBook Pros.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementClient RelationsData AnalysisProblem-solvingTroubleshootingEngagement ImprovementRetention StrategiesUpsellingBusiness Reviews
Soft Skills
Relationship BuildingCommunicationOrganizational SkillsDetail-orientedCustomer-focusedStrategic ThinkingProactive ManagementCreative SolutionsAdaptabilityTime Management
Certifications
Bachelor’s Degree