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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Medicare products and services, providing tailored solutions to clients while maintaining a strong focus on customer service and effective communication. Proven ability to build rapport and trust with clients in a fast-paced environment.
Highest-signal resume keywords
Medicare Industry ExperienceOutbound Dialing Sales ExperienceStrong Verbal Communication SkillsCRM Software ProficiencyValid Resident State Health Insurance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medicare Options ExplanationEnrollment Process KnowledgeLead TrackingAttention to DetailTailored Solutions Development
Soft Skills
Outgoing PersonalityCooperative AttitudeSelf-MotivationFlexibilityRapport Building
Tools & Technologies
Microsoft WindowsCRM Software Systems
Certifications & Qualifications
Valid Resident State Health InsuranceContinuing Education (CEs)
Industry Keywords
Medicare PlansClient Needs AssessmentCustomer ServiceSales PerformanceIndustry Trends
About the role
Key responsibilities & impact- Handle inbound and outbound calls to prospective clients, creating a friendly and inviting atmosphere to discuss Aetna’s Medicare plans.
- Clearly explain Medicare options, benefits, and enrollment processes, ensuring clients feel informed and confident in their choices.
- Take the time to understand each client’s unique needs and adapt your approach to provide tailored solutions.
- Foster trust and rapport with clients through your outgoing personality and cooperative attitude.
- Keep track of leads and follow up promptly, ensuring no opportunity is missed while maintaining accurate records of interactions.
Requirements
What you’ll need- Minimum of 1 year of successful outbound dialing sales experience in the Medicare industry
- Passion for helping others and a commitment to excellent customer service.
- Strong verbal communication skills, with the ability to convey complex information clearly and effectively.
- Build rapport with clients, understanding their needs and providing tailored solutions.
- Stay updated on Medicare products, services, and industry trends.
- Proficient in Microsoft Windows environment and multiple CRM software systems.
- Self-motivated with a powerful desire to succeed and achieve high performance.
- Ability to thrive in a dynamic and fast-paced work environment while maintaining attention to detail.
- Flexibility to adjust strategies based on client needs and feedback.
- Valid Resident State Health Insurance (Required)
- Continuing Education (CEs) are up to date (Required)
- High School Diploma or GED
Benefits
Comp & perks- Medical, Dental, Vision
- Life Insurance and AD&D
- FSA / HSA
- Accident
- Critical Illness
- Hospital Indemnity
- Supplemental Health Insurance
- EAP
- Pet Insurance
- 11 Paid Holidays
- Flexible PTO
- 401K