Manager II, Customer Support

TRIUMPH

Customer Support Manager managing OEM production programs for Triumph. Primary contact with customers ensuring communication and strategy alignment for production requirements.

Posted 7/15/2026full-timeClemmons • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, strategic planning, and program performance tracking, with a strong focus on contractual adherence and quality delivery. Proficient in data analysis and ERP processes within a production environment.

Highest-signal resume keywords

Customer Relationship ManagementERP Transactional ProcessData AnalyticsBusiness/Contracts AcumenITAR Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsERP Transactional ProcessProgram ManagementForecastingQuality Management

Soft Skills

Communication SkillsProfessionalismSelf-Direction

Tools & Technologies

ExcelMS ProjectAccount Management Tools

Industry Keywords

OEM Production ProgramsContractual AdherenceCustomer DemandSafety Requirements

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Responsible for customer communication, relationships, and account transactional management for OEM production programs
Primary point of contact with customers
Manage relationships with the customer base
Ensure contractual adherence & commercial relationships
Accountable for quality and delivery as it relates to assigned customer base
Assist in developing shop priorities based on customer requirements
Track, monitor, and report program performance using account management tools
Develop and execute a strategic plan to manage customer relationships
Responsible for accurately identifying customer demand for long-term forecasting
Furnish advice and counsel to all departments in relation to program management
Comply with all company policies and procedures including safety requirements

Requirements

What you’ll need

Bachelor’s degree in business, marketing, engineering
5-7 years working in a customer facing role
Understanding of ERP transactional process in a production environment
Strong Business/Contracts Acumen
Professionalism in dealing with adverse situations
Communication skills – Verbal, Written, PowerPoint
Data skills – Excel, Data analytics, MS Project, etc.
Ability to meet ITAR requirements
Self-direction in managing multiple or ever changing priorities
Ability to read and write English

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Career growth opportunities