Customer Account Manager

TRIUMPH

Customer Account Manager responsible for managing customer relationships in aerospace operations. Serving as the primary link between the customer and Product Line Director at Triumph Geared Solutions.

Posted 7/15/2026full-timeMacomb • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Program Management and customer relationship management within the aerospace sector, with a strong focus on negotiation, proposal preparation, and cross-functional collaboration. Proficient in managing ERP systems and analyzing customer demand forecasts to drive business success.

Highest-signal resume keywords

Program ManagementCustomer Relationship ManagementProposal PreparationERP Systems KnowledgeAerospace Manufacturing Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementProposal PreparationCostingEstimatingNegotiationCustomer Demand ForecastingRevenue PlanningSales TargetsQuality Issue ResolutionData Analysis

Soft Skills

CommunicationRelationship BuildingProblem SolvingCross-Functional CollaborationCustomer Advocacy

Tools & Technologies

CRM SystemsERP SystemsMicrosoft Office

Industry Keywords

AerospaceOEMsMROsDefense AgenciesService-Level AgreementsLong-Term AgreementsProduction EnvironmentWarranty ClaimsNon-ConformancesVoice of the Customer

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Act as the primary point of contact for aerospace customers (OEMs, airlines, MROs, defense agencies).
Build strong, longterm customer relationships and maintain high satisfaction levels.
Lead customer meetings, business reviews, and communication on program status.
Prepare and submit quotations, pricing updates, and proposals.
Manage negotiation of longterm agreements (LTAs) and service-level agreements (As).
Address quality issues, nonconformances, warranty claims, and technical concerns.
Provide timely updates and closure of customer issues.
Collect customer demand forecasts and translate them into internal planning forecasts.
Identify risks, opportunities, and changes in customer demand.
Support annual revenue planning, budgeting, and sales targets.
Work cross functionally with product line IPT to ensure customer and business requirements are filled.
Maintain accurate CRM and ERP data for accounts, orders, and forecasts.
Prepare reports on OTD, revenue, customer scorecards, and account performance.
Provide executivelevel summaries for leadership.
Create and maintain a Product Line Communication matrix.
Represent the “voice of the customer” internally.
Work closely with supply chain, engineering, quality, finance, operations, and Product Line IPT.
Participate in internal meetings to align priorities and resolve constraints.
Other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree required
5+ years progressive experience in Program Management
5+ years working in a customer-facing role with understanding of ERP transactional process in a production environment
Experience with preparing, submitting and pricing proposals as well as completing price packages submitted to customers
Experience in aerospace manufacturing environment a plus.
Background in estimating, costing and profit margins is highly preferable
Knowledge of MRP/ERP systems
Microsoft Office skills at an intermediate level

Benefits

Comp & perks

Flexible Time Off
Company Paid Holidays
Health Insurance starting on your first day
Company Paid Short Term Disability, Long Term Disability, Life Insurance, Accidental Death, and Dismemberment (AD&D)
Paid Parental Leave
Employee Assistance Program
401(k) Match (75% match up to 6%)
Recognition and Service Award Programs
Educational Assistance Program
Employee Referral Program
Onsite Fitness Center – Free!
Climate controlled environment