Customer Support Agent

Triumph

Customer Support Agent for Triumph, addressing user inquiries for Rips and Triumph Arcade. Troubleshooting gaming issues and advocating for user feedback to improve experiences.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written communication and empathy while effectively troubleshooting user inquiries in a fast-paced environment. Capable of advocating for users and identifying trends to improve support processes in the gaming industry.

Highest-signal resume keywords

Customer Support ExperienceStrong Written CommunicationDigital ExperienceEmpathyAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyAttention To DetailAbility To Juggle Multiple Priorities

Tools & Technologies

Online SystemsAppsSupport Channels

Industry Keywords

GamingTCGUser InquiriesTroubleshootingUser Feedback

About the role

Key responsibilities & impact

Respond to user inquiries across our support channels with speed, empathy, and accuracy.
Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade.
Advocate for users internally by surfacing recurring problems so we can fix root causes.
Spot trends in user feedback and escalate them so we can stay ahead of issues as we grow.
Contribute ideas and improvements that help the support team scale for the future.

Requirements

What you’ll need

Digital experience on any platform. You're comfortable navigating apps, tools, and online systems and can learn new ones quickly.
Availability to work a full time 40-hour weekly schedule.
Strong written communication with empathy and attention to detail, maintaining accuracy and speed even in stressful situations.
Demonstrated ability to perform in a fast-paced environment, juggling multiple priorities without sacrificing quality.
Previous customer support experience is a plus.
Familiarity with the TCG and/or gaming world is a plus.
Your own computer and a reliable internet connection.

Benefits

Comp & perks

Work from anywhere. A fully remote role with a supportive online work environment and a team that has your back.
High growth. We promote from within. Our support leadership and managers come from internal employees who started right where you will.
High impact. The feedback you gather from users helps shape the product as we scale to hundreds of thousands of users.
Competitive pay.