Telephonic Intake Operator

TRISTAR Insurance Group

Central Services Telephonic Intake Operator at TRISTAR handling incoming calls for Workers’ Compensation claims. Providing clerical support while managing high-volume calls and ensuring compliance with regulations.

Posted 7/1/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in managing high-volume telephone systems and handling first notice of loss reports while ensuring compliance with HIPAA and PHI regulations. Bilingual in Spanish and English, with strong skills in transcription and data entry.

Highest-signal resume keywords

High-Volume Telephone ManagementFirst Notice of Loss ReportingMedical TranscriptionData EntryBilingual in Spanish and English

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryMedical TranscriptionFirst Notice of Loss ReportingLiability Claims UnderstandingWorkers’ Compensation Understanding

Soft Skills

ConfidentialityCommunication

Tools & Technologies

Multi-Line Telephone SystemEmail Management

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HIPAA CompliancePHI Regulations

About the role

Key responsibilities & impact

Answer and assist with all incoming calls, including first notice, and route them.
Manage a high-volume, multi-line telephone system effectively.
Set up and enter new liability, subrogation, and first notice of loss reports.
Monitor dedicated client email inboxes for new first notice loss reports.
Maintain confidentiality and comply with HIPAA and PHI regulations.
Demonstrate proficiency in transcription and data entry.

Requirements

What you’ll need

High school diploma or GED required.
Understanding of workers’ compensation and liability claims preferred.
Medical transcription or data-entry experience preferred.
Bilingual in Spanish and English preferred.

Benefits

Comp & perks

Medical, Dental, Vision Insurance.
Life and Disability Insurance.
401(k) Plan
Paid Holidays
Paid Time Off.
Referral bonus.