System Support Analyst

TRISTAR Insurance Group

System Support Analyst providing technical assistance to users ensuring operational efficiency and seamless experience at a tech company.

Posted 6/30/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $25 - $30 per hourWebsite

About the role

Key responsibilities & impact

Manage and resolve support tickets within established response time targets.
Maintain high ticket throughput while ensuring quality is not compromised.
Strive for First Contact Resolution (FCR) to minimize user downtime and reduce escalation volume.
Perform deep-dive technical troubleshooting to identify root causes of system issues.
Ensure all escalations to Level 2 or developments are accurate and comprehensive, including: Clear reproduction steps, Detailed impact analysis, Severity levels and relevant system logs, Testing enhancements and bugs for monthly releases.

Requirements

What you’ll need

Proven experience in technical support or system analyst role.
Strong troubleshooting skills and the ability to analyze system logs.
Excellent written and verbal communication skills.
Ability to work in a fast-paced environment with a focus on throughput and efficiency.

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportSystem AnalysisTroubleshootingTicket ManagementImpact AnalysisRoot Cause AnalysisQuality AssuranceSystem Logs AnalysisTesting EnhancementsEscalation Management

Soft Skills

Written CommunicationVerbal CommunicationEfficiency FocusAdaptabilityTeam Collaboration