Telephonic Intake Operator

TRISTAR Insurance Group

Central Services Telephonic Intake Operator serving as initial contact for Workers’ Compensation and liability claims. Handling incoming calls and providing exceptional customer service in Chicago office.

Posted 6/30/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing high-volume telephone systems and accurately documenting calls while maintaining confidentiality in compliance with HIPAA and PHI regulations. Bilingual communication skills in Spanish and English enhance client interaction and support in claims processing.

Highest-signal resume keywords

High-Volume Telephone ManagementClaims Reporting SystemsMedical Transcription ExperienceBilingual CommunicationHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryClaims ProcessingCall DocumentationLiability Claims UnderstandingSubrogation Reporting

Soft Skills

Effective CommunicationTeam CollaborationAttention to DetailConfidentiality Maintenance

Tools & Technologies

Multi-Line Telephone SystemEmail CommunicationInstant MessagingZoom

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Workers' CompensationFirst Notice of LossPHI Regulations

About the role

Key responsibilities & impact

Answer and assist with all incoming calls, including first notice, and route them to the appropriate person or department.
Manage a high-volume, multi-line telephone system effectively.
Set up and enter new liability, subrogation, and first notice of loss reports in the claims/notice reporting systems or portals.
Accurately document each call and its outcome in a clear, concise, and timely manner.
Monitor dedicated client email inboxes for new first notice loss reports.
Monitor phone lines and hold times, report excessive hold times to the supervisor for adjustment.
Perform a variety of clerical duties as assigned.
Maintain confidentiality and comply with HIPAA and PHI regulations.
Use communication tools such as instant messaging, email, and Zoom to stay connected with team members and supervisors.

Requirements

What you’ll need

High school diploma or GED required.
Understanding of workers’ compensation and liability claims preferred.
Medical transcription or data-entry experience preferred.
Bilingual in Spanish and English preferred.

Benefits

Comp & perks

Medical, Dental, Vision, Disability & Life Insurance
401(k) plan
Referral bonus
Paid time off
Paid holidays.