Triple Whale

Designer

• Design marketing assets across digital and print: landing pages, paid ads, social graphics, pitch decks, event collateral, internal docs, and more.
• Extend and evolve our visual identity across platforms with a cohesive, elevated, brand-consistent eye.
• Collaborate closely with creative and marketing leads to interpret strategy into visual storytelling.
• Work within (and help expand) our design system, Figma libraries, and brand templates.
• Take ownership of your projects from brief to execution, knowing when to move quickly and when to refine deeply.
• Keep quality high and turnarounds tight. Speed is part of your superpower.
• This role reports to the creative lead

Customer Success Manager

• Lead SMB segment on CS Growth team, managing a scaled portfolio while acting as a team lead to drive ROI and operational innovation
• Own a portfolio of SMB customers, delivering high retention, adoption, and growth at scale
• Develop and execute 1:1 and 1:many engagement tactics using digital outreach, webinars, training, and data-informed campaigns
• Act as a player-coach: manage SMB book of business while mentoring and developing a team of CSMs
• Coach on scalable playbook deployment, churn mitigation, and expansion strategies
• Partner with leadership to shape SMB strategy and provide feedback loops to Product, Sales, and Operations
• Design and deploy AI-enabled workflows, playbooks, and reporting mechanisms to drive CS Growth efficiency
• Build and optimize internal agents and automation tools for proactive outreach, friction reduction, and opportunity identification
• Translate customer data into actionable insights for digital-first engagement and risk mitigation
• Partner closely with Sales, Product, Marketing, and Support to ensure alignment on customer goals and product enhancements
• Share customer insights that shape roadmap and inform GTM strategy

Designer

Senior Customer Success Manager