Business Operations Manager

Triple Whale 🐳

Business Operations Manager driving cross-functional initiatives for Triple Whale’s ecommerce AI operating system. Managing migrations, releases, pricing changes, and operational processes from New York City.

Posted 8/21/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $100,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing cross-functional projects, translating strategic priorities into actionable plans, and implementing scalable systems for operational efficiency. Proficient in stakeholder communication and maintaining organized project documentation.

Highest-signal resume keywords

Project ManagementCross-Functional CoordinationOrganizational SkillsCommunication SkillsWorkflow Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData WorkflowsSQLLightweight Data AnalysisSystem MigrationsFeature Flag ManagementPricing Changes ImplementationOperational Process ImprovementRequirements GatheringTimelines Establishment

Soft Skills

Attention to DetailProactive ApproachProblem SolvingStakeholder AccountabilityAdaptability

Tools & Technologies

Project Management ToolsDocumentation SoftwareAutomation Tools

Industry Keywords

Business OperationsProgram ManagementConsultingOperational ComplexityFeature Releases

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Manage cross-functional projects from initial planning through rollout and follow-up
Translate strategic priorities into requirements, workstreams, timelines, owners, dependencies, and execution plans
Coordinate customer, data, platform, product, billing, pricing, and internal-system migrations
Support the introduction, modification, rollout, and retirement of feature flags
Build and manage scalable systems and processes for system migrations and feature releases
Implement pricing and packaging changes across relevant teams and systems
Create and maintain structured intake and project-management processes for operational requests
Partner with functional leads to establish timelines, track owners, commitments, dependencies, risks, and decisions
Keep tickets, documentation, and status updates organized through completion
Provide stakeholders and leadership with clear updates on project progress and outcomes
Build workflows and automations that improve visibility, consistency, and efficiency

Requirements

What you’ll need

2+ years of experience in business operations, program management, project management, consulting, or a related role
Demonstrated ability to turn ambiguous priorities into clear plans and drive cross-functional initiatives through completion
Strong organizational skills, attention to detail, and consistent follow-through
Excellent written and verbal communication skills, with confidence working across functions and levels of seniority
Ability to establish timelines with functional leads, manage dependencies, and hold stakeholders accountable to commitments
Sound judgment about when to solve independently and when to escalate
Comfort managing multiple priorities in a fast-moving environment where requirements and timelines may change
A proactive, hands-on approach; comfortable owning details, creating tickets, updating documentation, validating work, and driving follow-ups
Experience supporting migrations, product rollouts, or other operationally complex initiatives (nice to have)
Experience supporting pricing and packaging changes (nice to have)
Conceptual understanding of SQL, data workflows, and system dependencies (nice to have)
Experience with lightweight data analysis or modeling (nice to have)
Experience building workflows or automations to improve internal processes (nice to have)

Benefits

Comp & perks

Equal opportunity employer
Inclusive environment for all employees