Customer Success Manager, Enterprise PST

Triple Whale 🐳

Customer Success Manager focusing on supporting e-commerce stores & agency Enterprise clients at Triple Whale. Building relationships and implementing consultative program strategy to ensure client success.

Posted 7/26/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and revenue forecasting, with a strong focus on delivering tailored success plans and enhancing customer experience in the e-commerce and SaaS sectors.

Highest-signal resume keywords

Client Relationship ManagementRevenue ForecastingE-commerce ExperienceSaaS Environment ExperienceCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Revenue ForecastingCustomer Usage AnalysisSuccess Plan DevelopmentProduct Requirement TranslationAccount Growth Strategies

Soft Skills

Written CommunicationVerbal CommunicationDetail-OrientedPositive AttitudeEmpathy

Tools & Technologies

Video Conferencing ToolsCustomer Relationship Management Software

Industry Keywords

E-commerceSaaSCustomer ExperienceMarketing LandscapeDynamic Startup Environment

About the role

Key responsibilities & impact

Closely collaborate with Sales, Solutions Architects, and Support to provide maximum value for your clients, while retaining and growing revenue for Triple Whale.
Revenue and renewal forecasting
Understand customers’ goals, and implementing tailored success plans
Drive executive level relationships, and identify opportunities to expand the clients suite of Triple Whale products to satisfy their goals.
Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: Goal-setting, value delivery, account growth, new product adoption, and renewals
Work independently to deliver a “consultant” perspective in all client interactions - creating customized success plans based on customers goals and challenges
Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices
Lead and present at client meetings, both in-person and over video conference
Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
Lead discussions with clients to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements
Contribute to the continued development and improvement of the Triple Whale Customer experience

Requirements

What you’ll need

Previous experience servicing customers in the ecomm space is a MUST, highly preferred from a SaaS environment
Ability to thrive in a dynamic, fast paced startup environment
Superb written and verbal communication skills
Quick learner
Flexible, embraces change and new responsibilities
Excellent computer skills and tech savvy
Service-oriented, passionate about providing top notch service to our clients
Detail-oriented, capable of handling multiple responsibilities at once
Positive attitude, empathy, and high energy
Thrives in a collaborative team environment

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Triple Whale 🐳 Website LinkedIn All Job Openings 51 - 200 employees 💼 Consulting 📣 Marketing 🛍️ eCommerce Consulting
Marketing
eCommerce Triple Whale is a comprehensive data platform designed for business intelligence, analytics, and marketing efficiency. It consolidates first-party and zero-party data into a single source of truth, offering brands reliable insights and powerful tools for data-driven decisions. Its features include AI-powered insights with Moby, customizable dashboards, forecasting tools, and integration with various e-commerce and marketing platforms. Trusted by over 20,000 brands, Triple Whale facilitates strategic growth, operational efficiency, and enhanced customer engagement through advanced data analytics and automation solutions. Customer Success Manager, Enterprise PST 🔥 5 minutes ago 🏄 California – Remote 💵 $120k - $130k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Closely collaborate with Sales, Solutions Architects, and Support to provide maximum value for your clients, while retaining and growing revenue for Triple Whale.
Revenue and renewal forecasting
Understand customers’ goals, and implementing tailored success plans
Drive executive level relationships, and identify opportunities to expand the clients suite of Triple Whale products to satisfy their goals.
Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: Goal-setting, value delivery, account growth, new product adoption, and renewals
Work independently to deliver a “consultant” perspective in all client interactions - creating customized success plans based on customers goals and challenges
Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices
Lead and present at client meetings, both in-person and over video conference
Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
Lead discussions with clients to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements
Contribute to the continued development and improvement of the Triple Whale Customer experience 🎯 Requirements
Previous experience servicing customers in the ecomm space is a MUST, highly preferred from a SaaS environment
Ability to thrive in a dynamic, fast paced startup environment
Superb written and verbal communication skills
Quick learner
Flexible, embraces change and new responsibilities
Excellent computer skills and tech savvy
Service-oriented, passionate about providing top notch service to our clients
Detail-oriented, capable of handling multiple responsibilities at once
Positive attitude, empathy, and high energy
Thrives in a collaborative team environment Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager 🔥 15 hours ago CINC 201 - 500 💼 Consulting 📣 Marketing 🏠 Real Estate Website LinkedIn All Job Openings Client Success Manager ensuring customer satisfaction and engagement for real estate agents using Real Geeks technology. Providing training and strategic guidance for maximizing ROI. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🔥 15 hours ago Eventus 51 - 200 💳 Fintech ☁️ SaaS 📋 Compliance Website LinkedIn All Job Openings Customer Success Manager acting as a strategic partner to clients, ensuring maximum value from Validus platform. Responsible for customer relationships, satisfaction, and driving product adoption. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🔥 16 hours ago Research Solutions 51 - 200 ☁️ SaaS 🤖 Artificial Intelligence 📚 Education Website LinkedIn All Job Openings Customer Success Manager maintaining relationships with key accounts at Research Solutions. Driving customer engagement and account growth in a remote capacity. 🇺🇸 United States – Remote 💵 $100k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🔥 16 hours ago Education Advanced 51 - 200 📚 Education ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager supporting the New Mexico Evaluation implementation at Education Advanced. Managing complex projects for K-12 education and building trusted relationships with stakeholders. 🇺🇸 United States – Remote 💵 $95k / year 💰 Private Equity Round on 2021-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success CRM Specialist 🔥 16 hours ago 321 The Agency 11 - 50 📣 Marketing 📱 Media Website LinkedIn All Job Openings CRM Specialist designing and optimizing CRM solutions to enhance client leads and revenue across various industries. Focusing on automation, campaign management, and customer journey optimization. 🇺🇸 United States – Remote 💵 $65k - $80k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs