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Account Executive, Expansion
Triple Whale 🐳Account Executive helping ecommerce brands grow using Triple Whale's data-driven solutions. Proactively identify upsell opportunities and strengthen customer relationships through strategic advisory.
About the role
Key responsibilities & impact- Own and grow a portfolio of existing Triple Whale customers through strategic upsell and cross-sell opportunities.
- Build trusted relationships with key stakeholders and become a strategic advisor to their business.
- Proactively identify growth opportunities based on customer goals, product adoption, account health, and business performance.
- Develop a deep understanding of each customer's ecommerce strategy, tech stack, and growth objectives.
- Partner with customers to align Triple Whale solutions with their evolving needs and business priorities.
- Lead commercial conversations, presentations, and negotiations with decision-makers across customer organizations.
- Create scalable plays and workflows that leverage account signals, usage trends, and customer behavior to drive expansion opportunities.
- Monitor account performance, product adoption, utilization trends, and customer sentiment to uncover opportunities and mitigate risk.
- Collaborate closely with Customer Success, Support, Product, and Marketing teams to maximize customer outcomes and retention.
- Help define and improve the expansion process as we continue to scale.
Requirements
What you’ll need- 3+ years of experience in SaaS sales, account management, customer success, or a related customer-facing role.
- Proven track record of growing existing customer relationships and exceeding revenue goals.
- Strong consultative selling skills with the ability to connect customer challenges to business value.
- Exceptional communication and relationship-building abilities.
- Highly empathetic and customer-centric, with a natural ability to earn trust and influence stakeholders.
- Analytical and data-driven, with the ability to identify patterns, opportunities, and risks across customer accounts.
- Curious about ecommerce, digital marketing, and the challenges modern brands face.
- Comfortable operating in a fast-moving environment with ambiguity, ownership, and multiple competing priorities.
- Self-starter who thrives when given autonomy and the opportunity to build
Benefits
Comp & perks- Health insurance
- Flexible work hours
- Paid time off
- Professional development opportunities
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Exceptional CommunicationRelationship-Building AbilitiesEmpathyAnalytical SkillsSelf-Starter