Account Executive, Expansion

Triple Whale 🐳

Account Executive helping ecommerce brands grow using Triple Whale's data-driven solutions. Proactively identify upsell opportunities and strengthen customer relationships through strategic advisory.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SaaS Sales and Account Management, with a strong focus on customer relationship growth and consultative selling. Capable of leveraging analytical skills to identify opportunities and drive customer success in the ecommerce sector.

Highest-signal resume keywords

SaaS Sales ExperienceAccount ManagementConsultative Selling SkillsCustomer Relationship GrowthEcommerce Strategy Understanding

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Exceptional CommunicationRelationship-Building AbilitiesEmpathyAnalytical SkillsSelf-Starter

Industry Keywords

Customer SuccessDigital MarketingEcommerceAccount Performance MonitoringProduct Adoption

About the role

Key responsibilities & impact

Own and grow a portfolio of existing Triple Whale customers through strategic upsell and cross-sell opportunities.
Build trusted relationships with key stakeholders and become a strategic advisor to their business.
Proactively identify growth opportunities based on customer goals, product adoption, account health, and business performance.
Develop a deep understanding of each customer's ecommerce strategy, tech stack, and growth objectives.
Partner with customers to align Triple Whale solutions with their evolving needs and business priorities.
Lead commercial conversations, presentations, and negotiations with decision-makers across customer organizations.
Create scalable plays and workflows that leverage account signals, usage trends, and customer behavior to drive expansion opportunities.
Monitor account performance, product adoption, utilization trends, and customer sentiment to uncover opportunities and mitigate risk.
Collaborate closely with Customer Success, Support, Product, and Marketing teams to maximize customer outcomes and retention.
Help define and improve the expansion process as we continue to scale.

Requirements

What you’ll need

3+ years of experience in SaaS sales, account management, customer success, or a related customer-facing role.
Proven track record of growing existing customer relationships and exceeding revenue goals.
Strong consultative selling skills with the ability to connect customer challenges to business value.
Exceptional communication and relationship-building abilities.
Highly empathetic and customer-centric, with a natural ability to earn trust and influence stakeholders.
Analytical and data-driven, with the ability to identify patterns, opportunities, and risks across customer accounts.
Curious about ecommerce, digital marketing, and the challenges modern brands face.
Comfortable operating in a fast-moving environment with ambiguity, ownership, and multiple competing priorities.
Self-starter who thrives when given autonomy and the opportunity to build

Benefits

Comp & perks

Health insurance
Flexible work hours
Paid time off
Professional development opportunities
Remote work options