Director of Technical Solutions

Triple Whale 🐳

Director of Technical Solutions at Triple Whale leading technical customer solutions to optimize data-driven decisions. Overseeing a team focused on Solutions Architecture, Marketing Science, and SQL Engineering.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesLead💰 $160,000 - $185,000 per yearWebsite

ATS Keywords

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Hard Skills

Solutions ArchitectureMarketing AnalyticsData ConsultingCustomer SuccessProfessional ServicesData ArchitectureAnalyticsAttributionMeasurement MethodologiesMarketing Technology

Soft Skills

LeadershipCoachingTeam DevelopmentBusiness AcumenCommunicationPresentation SkillsAnalytical Problem-SolvingStrategic ThinkingCustomer-First ApproachOperational Execution

Tools & Technologies

eCommerce PlatformsSaaS PlatformsPerformance MetricsOperational FrameworksService ModelsTechnical ConsultingData StrategySolution DesignCustomer-Facing TeamsSales Collaboration

Industry Keywords

Customer-Facing Technical FunctionsTechnical Solutions MotionGlobal CoverageCapacity PlanningService PackagingPricing StrategyCommercial ImpactCustomer OutcomesHigh-Growth EnvironmentFast-Paced Environment

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead the team and set the culture.
Hire, coach, and develop senior technical leaders across Solutions Architecture, Marketing Science, SQL Engineering, and Context Engineering, and build the technically rigorous, customer-first, outcome-obsessed bar the function operates against.
Set and execute the strategy.
Define the Technical Solutions motion - scope boundaries with Implementation, CS, and Support; service packaging and pricing; staffing model; capacity planning; and global coverage across US, EMEA, and APAC - to scale the function without scaling headcount linearly.
Own the four disciplines and their distinct mandates.
Run pro-services as a business.
Build the reporting that proves the function's commercial and customer impact.

Requirements

What you’ll need

8+ years of experience in Solutions Architecture, Marketing Analytics, Data Consulting, Customer Success, Professional Services, or related customer-facing technical functions.
3+ years of experience leading and developing managers and high-performing technical teams.
Strong understanding of data architecture, analytics, attribution, measurement methodologies, and modern marketing technology ecosystems.
Experience leading customer-facing teams responsible for technical consulting, analytics, data strategy, or solution design.
Proven ability to partner effectively with Sales, Customer Success, Product, Engineering, and executive stakeholders.
Strong business acumen with the ability to connect technical and analytical solutions to customer outcomes and business value.
Experience building scalable service models, operational frameworks, and performance metrics across multiple functions.
Excellent communication and presentation skills, with the ability to simplify complex technical and analytical concepts for a variety of audiences.
Experience supporting eCommerce, marketing technology, analytics, attribution, or data-driven SaaS platforms.
Strong analytical and strategic problem-solving capabilities, with a customer-first approach to decision-making.
Ability to thrive in a fast-paced, high-growth environment while balancing strategic leadership with operational execution.

Benefits

Comp & perks

Equal opportunity employer
Commitment to creating an inclusive environment