Technical Product Support Specialist, Enterprise

Triple Whale 🐳

Technical Product Support Specialist at Triple Whale helping enterprise customers with technical inquiries. Engaging with customers via chat, email, and direct channels for swift resolution and support.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Respond to enterprise customers across live chat, email, and direct channels
Maintain deep knowledge of internal and customer resources
Investigate and resolve complex technical issues
Use Moby as your copilot
Coach enterprise customers and their agencies on best practices
Partner closely with the account team
Be a senior escalation point for Technical Product Support team
Spot patterns across tickets
Help the next customer by contributing to the knowledge base

Requirements

What you’ll need

3+ years of experience in customer support, technical support, customer success, solutions, or another client-facing technical role
A technical mind with depth
SQL fluency is a strong plus
An investigative, problem-solving mindset
A real interest in customer outcomes
Composure under pressure
Exceptional written and verbal communication
Familiarity with Intercom, HubSpot, Jira, or similar support and ticketing platforms.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLtechnical supportcustomer supportcustomer successsolutionsproblem-solving

Soft Skills

composure under pressureexceptional written communicationexceptional verbal communicationinvestigative mindsetinterest in customer outcomes