Triple Whale 🐳

Revenue Operations Specialist, Customer Success

Triple Whale 🐳

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $90,000 - $115,000 per year

About the role

  • Own and optimize Customer Success reporting across the full post-sale lifecycle, from onboarding through renewal and expansion
  • Partner closely with Customer Success, Sales, Support, and RevOps to ensure clean handoffs and consistent customer data
  • Maintain and improve CRM and CS workflows (HubSpot and integrated CS tools)
  • Monitor customer health, product usage, retention, churn, and expansion signals, surfacing actionable insights
  • Build dashboards and reports that help CS leadership prioritize accounts and make fast, confident decisions
  • Support onboarding, QBRs, renewals, and expansion processes with accurate data and scalable systems
  • Ensure accurate account lifecycle tracking, including onboarding status, health scoring, and renewal readiness
  • Support customer segmentation, health scoring, routing, and lifecycle definitions
  • Identify gaps, inefficiencies, and opportunities across CS tools, processes, and data
  • Help implement and document scalable RevOps and CS Ops best practices as the company grows
  • Support and maintain system integrations used by the Customer Success team

Requirements

  • 2+ years of experience in Revenue Operations, Customer Success Operations, or a related role
  • Strong working knowledge of CRM systems and CS tooling (HubSpot experience a plus)
  • A data-driven mindset with comfort analyzing retention, churn, expansion, and usage metrics
  • Ability to translate messy customer data into clear insights and recommendations
  • Experience collaborating cross-functionally with Customer Success, Sales, Support, and Ops teams
  • High attention to detail paired with a bias toward action
  • Comfort moving quickly in a fast-paced, high-growth environment
  • Curiosity, ownership, and a genuine desire to make systems, and customer experiences better
Benefits
  • Equal opportunity employer
  • Celebrates diversity and promotes an inclusive environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success reportingCRM systemsdata analysisdashboard creationhealth scoringcustomer segmentationsystem integrationsRevOps best practicesCS workflowsmetrics analysis
Soft Skills
attention to detailcollaborationcuriosityownershipaction-orientedcommunicationproblem-solvingadaptabilityinsight generationfast-paced environment