Customer Success Manager, Growth
Triple Whale
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $95,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage a high-volume, low-touch customer portfolio through shared inbox, live chat, and office hours — driving retention and satisfaction in a fast-paced, automated environment.
- Drive retention and expansion by proactively identifying churn risks, managing cost-based objections, and collaborating cross-functionally to support upsell opportunities within the Growth segment.
- Identify opportunities to expand the clients suite of Triple Whale products to satisfy their goals.
- Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices
- Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
- Contribute to the continued development and improvement of the Triple Whale Customer experience
Requirements
- Previous experience supporting or servicing customers in the eCommerce marketing space is highly preferred, ideally within a SaaS environment
- Prior SDR experience and high volume Customer Success or Customer Support experience highly preferred
- Ability to thrive in a dynamic, fast paced startup environment
- Superb written and verbal communication skills
- Quick learner
- Flexible, embraces change and new responsibilities
- Excellent computer skills and tech savvy
- Service-oriented, passionate about providing top notch service to our clients
- Detail-oriented, capable of handling multiple responsibilities at once
- Positive attitude, empathy, and high energy
- Thrives in a collaborative team environment
- Comfortable driving negotiation conversations to positive outcomes
Benefits
- Great Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they do
- Compensation: Competitive salary, benefits, and equity
- Family Focus: Parental leave and flexibility for families
- Time Off: Generous PTO. We want you to relax when you need to relax!
- Healthcare: Excellent medical, dental, and vision coverage
- 401K: 3% matching
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successcustomer supporteCommerce marketingSaaSdata analysisrisk managementforecastingupsellingnegotiation
Soft skills
communicationflexibilitydetail-orientedservice-orientedempathycollaborationadaptabilitypositive attitudequick learnerhigh energy