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Trinetix

Full Stack Tech Lead, L2 Support

Trinetix

. Own P1/P2 critical incident response—acknowledge within 30 min, drive to resolution, and conduct post-mortems.

Posted 4/20/2026full-timeRemote • 🇦🇷 ArgentinaSeniorWebsite

Tech Stack

Tools & technologies
Java

About the role

Key responsibilities & impact
  • Own P1/P2 critical incident response—acknowledge within 30 min, drive to resolution, and conduct post-mortems.
  • Perform code-level investigation and fixes for highest-complexity issues.
  • Conduct root cause analysis (RCA) for complex and recurring incidents.
  • Support AI-driven and automated workflows through production debugging and log analysis.
  • Mandatory On-Call Rotation: Cover P1/P2 incidents outside business hours (nights and weekends) in rotation with the counterpart Tech Lead in Ukraine.
  • Lead daily operations: ticket triage, assignment to L1/L2, and escalation management.
  • Participate in the Change Advisory Board (CAB), release planning, and post-deployment validation.
  • Coordinate knowledge transfer from incumbent vendors and own the team’s Knowledge Base (KB) quality.
  • Mentor Java + DevOps engineers and L1 support engineers to drive technical excellence.
  • Manage weekend release activities and coordination (several times per year).

Requirements

What you’ll need
  • 5+ years of experience in application support or software engineering with heavy support responsibility.
  • Prior experience as a Tech Lead or Senior Engineer in managed services is highly preferred.
  • Ability to work independently and make critical decisions under pressure during production outages.
  • Strong communication skills to simplify technical concepts for clients and stakeholders.
  • Structured, detail-oriented, and well-organized approach to incident management.
  • Fluent English is required for all tickets, escalations, and global communication.

Benefits

Comp & perks
  • Opportunity to work on a global telecom project with real business impact.
  • International environment and cross-functional collaboration.
  • Continuous learning and career growth opportunities.
  • Professional training and language classes.
  • Medical insurance and mental health support.
  • Flexible working hours.
  • Benefits program covering sports, hobbies, and well-being.
  • Inclusive and supportive company culture.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
incident responsecode-level investigationroot cause analysisproduction debugginglog analysisticket triageescalation managementknowledge base managementJavaDevOps
Soft Skills
critical decision makingstrong communicationstructured approachdetail-orientedwell-organizedmentoringindependent worktechnical simplification