Trinetix

Service Delivery Manager – Telecommunications

Trinetix

full-time

Posted on:

Location Type: Hybrid

Location: Buenos Aires • Argentina

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Tech Stack

Cloud

About the role

  • Own customer deliveries end-to-end, including communication with customers, suppliers, and internal stakeholders.
  • Ensure timely and accurate execution of all delivery activities and system registrations.
  • Supervise orders through continuous coordination with internal units and external suppliers.
  • Provide regular status updates and proactively communicate any risks or deviations.
  • Follow up on internal tasks to ensure successful completion within agreed timelines.
  • Coordinate field engineers throughout the delivery lifecycle, including testing and service activation.
  • Lead troubleshooting efforts and escalate issues that may impact delivery milestones.
  • Prepare and send delivery documentation, including collecting and storing test protocols.
  • Manage procurement of local tails, cross-connects, and customer premises equipment (CPE).
  • Support early life activities following service activation.
  • Participate in customer meetings and support Sales with delivery-related expertise.
  • Draft project plans and present them clearly to stakeholders when required.
  • Define and align non-standard processes within the organization.
  • Assist in reporting and effectively manage high order volumes using appropriate tools.
  • Build and maintain strong relationships with assigned customers as part of a cross-functional account team.

Requirements

  • Minimum of 5+ years’ experience in Service Delivery within the telecommunications industry.
  • Proven track record of successful service delivery and/or project management.
  • Strong understanding of telecommunications technologies such as IP, Ethernet, Fibre, DWDM, and colocation infrastructure.
  • Experience with network build and design environments.
  • Field engineering background including installation, commissioning, and troubleshooting.
  • Expertise in Ethernet & IP services (Layer 2, DIA, Cloud).
  • Knowledge of DWDM technology and equipment; certifications are advantageous.
  • Familiarity with network management systems such as Infinera (DNA) and Ciena platforms is desirable.
  • Excellent analytical, organizational, documentation, presentation, and communication skills.
  • Ability to work independently and collaborate across borders with cross-cultural awareness.
  • Fluent English and German (written and spoken); additional languages are a plus.
  • Customer-facing experience is essential.
Benefits
  • Continuous learning and career growth opportunities
  • Professional training and English/Spanish language classes
  • Comprehensive medical insurance
  • Mental health support
  • Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more
  • Flexible working hours
  • Inclusive and supportive culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service deliveryproject managementtelecommunications technologiesIPEthernetFibreDWDMcolocation infrastructurenetwork build and designtroubleshooting
Soft Skills
analytical skillsorganizational skillsdocumentation skillspresentation skillscommunication skillsindependent workcollaborationcross-cultural awarenesscustomer-facing experience