Service Delivery Manager – Telecommunications
Trinetix
full-time
Posted on:
Location Type: Hybrid
Location: Mexico City • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Manage end-to-end delivery of customer orders, ensuring fulfillment, quality, and on-time readiness.
- Coordinate with internal teams, field engineers, and third-party suppliers throughout the delivery lifecycle.
- Provide regular status updates to customers, addressing deviations or escalations proactively.
- Oversee the accurate registration of service components in internal support systems.
- Lead testing, troubleshooting, and service activation in collaboration with technical teams.
- Manage procurement and ordering of local tails, cross connects, and CPE equipment.
- Escalate issues impacting the Ready for Service (RFS) date and drive resolution.
- Conduct Early Life Support (ELS) for newly delivered services.
- Support Sales and Solution Engineers during customer meetings regarding delivery timelines and requirements.
- Participate in process improvement initiatives, recommending enhancements to systems and workflows.
Requirements
- 5+ years of experience in Service Delivery within the telecommunications industry.
- Proven background in DWDM and Infrastructure projects (fiber, colocation).
- Strong understanding of Ethernet, IP, Fibre, and Colocation technologies.
- Experience in network build, design, and delivery processes.
- Previous exposure to field engineering (installation, commissioning, troubleshooting).
- Proficiency in Ethernet & IP Services (Layer 2, DIA, Cloud).
- Knowledge of DWDM equipment (e.g., Infinera DNA, Ciena OneControl, Site Manager) is highly advantageous.
- Fluent English (written and spoken)
- Fluent German or additional languages is a plus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Service DeliveryDWDMEthernetIPFibreColocationnetwork builddesigntroubleshootingprocurement
Soft skills
communicationcoordinationproblem-solvingleadershipprocess improvementcustomer servicestatus reportingescalation managementcollaborationproactive approach