Customer Service Representative

Triad Financial Services, Inc.

Customer Service Representative at Triad Financial Services managing mortgage inquiries and payments. Requires strong finance customer service skills and ability to operate under pressure.

Posted 4/23/2026full-timeJacksonville • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Answer customer inquiries regarding Mortgage accounts
Take payments (not a collection position, inbound calls only)
Research customer complaints, concerns and payment history
Correct or adjust records as needed
Assist in monitoring escrow accounts for payment of taxes and insurance
Process payments
Prepare payoffs
Discuss escrow analysis
Update loan records as needed
Assorted other duties as requested by Manager

Requirements

What you’ll need

1-2 years’ customer service in the finance/mortgage industry
Escrow account knowledge
MSP/Black Knight preferred
MS Office: Excel, Word, Outlook
Able to navigate across network
Windows PC proficient
Excellent verbal and written communication skills
Professional and welcoming phone etiquette required
Must be able to work under pressure and meet deadlines
Ability to work independently
High school diploma or GED required
Bilingual (preferably Spanish)
Prior customer service/telemarketing experience preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Triad Financial Services, Inc. Website LinkedIn All Job Openings 51 - 200 employees Founded 1959 💸 Finance 🏠 Real Estate Finance
Real Estate Triad Financial Services, Inc. is a trusted, specialized lender focused on mobile, modular, and manufactured home loans and mortgages. With over 65 years of experience and headquarters in Jacksonville, Florida, Triad provides loan origination, refinancing, insurance products, online application and payment services, and field support to borrowers, dealers, lenders, and realtors across most U. S. states. The company emphasizes personalized service, competitive rates, and streamlined processes for manufactured-home financing. Customer Service Representative 🔥 1 hour ago 🏢 Jacksonville – Onsite ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Answer customer inquiries regarding Mortgage accounts
Take payments (not a collection position, inbound calls only)
Research customer complaints, concerns and payment history
Correct or adjust records as needed
Assist in monitoring escrow accounts for payment of taxes and insurance
Process payments
Prepare payoffs
Discuss escrow analysis
Update loan records as needed
Assorted other duties as requested by Manager 🎯 Requirements
1-2 years’ customer service in the finance/mortgage industry
Escrow account knowledge
MSP/Black Knight preferred
MS Office: Excel, Word, Outlook
Able to navigate across network
Windows PC proficient
Excellent verbal and written communication skills
Professional and welcoming phone etiquette required
Must be able to work under pressure and meet deadlines
Ability to work independently
High school diploma or GED required
Bilingual (preferably Spanish)
Prior customer service/telemarketing experience preferred Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Trainer 🕒 Yesterday Paysafe 1001 - 5000 💸 Finance 💳 Fintech 🛍️ eCommerce Website LinkedIn All Job Openings Customer Service Trainer improving onboarding and training programs at Paysafe. Collaborating with Operations to enhance learning culture and effectiveness. 🏢 Jacksonville – Onsite 💰 Post-IPO Equity on 2021-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Peer Recovery Support Specialist 🕒 April 6 Gateway Foundation 1001 - 5000 🤝 Non-profit ⚕️ Healthcare Insurance 🌍 Social Impact Website LinkedIn All Job Openings Peer Recovery Support Specialist aiding patients in mental health and substance use recovery at Gateway Foundation. Responsible for assessment, planning, and support services under supervision. 🏢 Jacksonville – Onsite ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Customer Service Representative 🕒 February 17 U-Haul 10,000+ employees 🚗 Transport 🏢 Enterprise 🛒 Retail Website LinkedIn All Job Openings Customer Service Representative assisting U-Haul customers with products and services at the Jacksonville center. Utilizing technology for managing rentals and providing support on-site and off-site. 🏢 Jacksonville – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceescrow account knowledgepayment processingrecord adjustmentcomplaint researchloan record updatingescrow analysis

Soft Skills

verbal communicationwritten communicationphone etiquetteability to work under pressuredeadline managementindependence

Certifications

high school diplomaGED