Initiate, plan, manage, and execute digital projects from concept to completion—on time, on budget, and within agreed scope
Build and maintain detailed project schedules with tasks, milestones, durations, resource assignments, billing dates, and effort tracking
Monitor project progress against plans, flag risk areas proactively, and escalate issues when needed
Ensure scope is clearly defined, agreed upon, and adhered to throughout the project lifecycle
Maintain accurate, accessible project documentation at every stage
Serve as a key point of contact for clients throughout project delivery—communicating proactively and managing expectations with clarity and professionalism
Build strong client relationships grounded in trust, transparency, and responsiveness
Provide input to proposals, SOWs, and estimates based on project specifications and team capacity
Support the Client Services and Sales teams with scoping questions, process explanations, and project feasibility assessments
Update leadership on project progress, produce status reports, and flag risk areas early
Manage resource workloads and scheduling in collaboration with PMO colleagues, ensuring appropriate prioritization across projects
Identify process gaps and contribute to improvements by defining, recommending, and implementing new workflows or tools
Produce clear progress reports and status updates for internal leadership
Evaluate and adopt new project management tools and functionalities as the agency’s needs evolve.

Requirements

3+ years of hands-on project management experience in a digital agency or technology company
Post-secondary education in Project Management, or a PMP designation (or equivalent experience)
Strong working knowledge of project management platforms such as Wrike, Scoro, Jira, MS Project, or similar tools
Proficiency in MS Office and G Suite
Proven ability to manage multiple client projects and relationships simultaneously without losing quality or attention to detail
Outstanding written and verbal communication skills—professional, clear, and client-ready
Experience writing and defining scope documentation, SOWs, and project budgets
Solid understanding of risk management and quality assurance processes
Ability to prepare and interpret Gantt charts, project schedules, and step-by-step action plans
Comfortable working in a cross-functional environment and adapting quickly to shifting priorities
Working knowledge of digital channels and deliverables (web, apps, social media, digital marketing)
Sales and business analysis experience considered an asset.

Benefits

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementrisk managementquality assurancescope documentationGantt chartsproject schedulesdigital marketingclient project managementbudget managementworkflow improvement

Soft Skills

communicationclient relationship managementattention to detailprofessionalismadaptabilityproactive problem solvingteam collaborationtrust buildingtransparencyresponsiveness

Certifications

PMP designationProject Management education