Client Experience Consultant – Independent

Travel With Lani

Remote Client Experience Consultant assisting clients with vacation, cruise, and group trip planning. Flexible independent role requiring organization and professional demeanor.

Posted 5/3/2026contractRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Consult with clients to understand their preferences, budgets, and trip goals
Research destinations, suppliers, and current promotions
Design customized itineraries for vacations, cruises, and group experiences
Coordinate reservations including flights, accommodations, cruises, transportation, and activities
Provide clients with clear details regarding schedules, documentation, and policies
Maintain accurate records of bookings, payments, and client communications
Monitor reservations and assist with modifications or support as needed
Build and maintain long-term client relationships to encourage repeat business and referrals
Participate in ongoing training and professional development

Requirements

What you’ll need

Excellent verbal and written communication skills
Strong organizational skills with attention to detail
Ability to manage multiple client requests simultaneously
Professional demeanor and customer-service mindset
Comfortable working in a remote, technology-based environment
Proficiency with email, online research, and basic computer applications
Ability to work independently and manage time effectively
Reliable high-speed internet connection and personal computer
Previous experience in customer service, hospitality, sales, or administrative roles is beneficial but not required.

Benefits

Comp & perks

Flexible remote work environment
Independent contractor opportunity with schedule flexibility
Structured onboarding and ongoing professional development
Access to established supplier partnerships and booking platforms
Mentorship and team support
The ability to build and grow your own client base
Performance-based earnings structure

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

verbal communicationwritten communicationorganizational skillsattention to detailcustomer serviceprofessional demeanortime managementability to manage multiple requestsindependencerelationship building