Customer Care Advocate

TransUnion

Customer Care Advocate at TransUnion handling identity-related issues and providing customer support. Collaborating with teams, documenting interactions, and managing multiple cases in a hybrid working environment.

Posted 5/26/2026full-timeCrum Lynne • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $26 per hourWebsite

About the role

Key responsibilities & impact

Provide customer support for identity-related issues, including data exposure and fraud situations.
Assess customer issues quickly and provide clear, actionable guidance.
Handle inbound/outbound calls and maintain strong customer relationships.
Accurately document interactions and perform data entry in CRM systems.
Troubleshoot basic technical and customer account-related issues.
Manage multiple cases simultaneously with high attention to detail and urgency.
Collaborate with team members and follow guidance while also taking initiative when needed.

Requirements

What you’ll need

2+ years of customer service or contact center experience – required to handle customer interactions effectively.
Experience in industries like identity theft, financial services, credit cards, telecom, or mortgage – helps understand customer issues.
High school diploma required; associate or bachelor’s degree preferred – ensures foundational knowledge.
Microsoft Office (Excel, Word, Outlook) – for documentation and communication.
Customer Relationship Management (CRM) systems – for case tracking and customer records.
Internet and system navigation skills – to efficiently access tools and information.
Data entry and basic troubleshooting skills – for accurate issue resolution.

Benefits

Comp & perks

Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
Choose tax-advantaged HSA and FSA accounts to make everyday care more affordable.
Company-paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short- and long-term disability.
Opt into a legal plan, pet insurance, and travel accident coverage.
Adoption assistance and fertility planning coverage to caregiver support.
Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP).
Tap financial wellness resources, career coaching, and optional long-term care insurance to plan confidently.
Tuition reimbursement, flexible time off, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off.
Access 24/7 support including professional therapy, coaching, and emotional well-being programs alongside guided meditation.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrybasic troubleshootingcustomer servicecase tracking

Soft Skills

customer relationship managementattention to detailurgencyinitiativecollaboration

Certifications

high school diplomaassociate degreebachelor's degree