Voice Office Operations Representative, French Speaking

TransUnion

Customer Support Representative managing English and French speaking banking customer inquiries. Responsibilities include calls, emails, and relationship-building with clients from South Africa.

Posted 5/19/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage incoming calls and emails for both English and French speaking banking and business customers.
Translate and respond to emails, and review contracts and other documents.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team targets and call handling metrics.
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep accurate records of customer interactions and process updates or dispute information on consumer files.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage internal and external customers, always being scrupulous and thorough.

Requirements

What you’ll need

Proven customer support experience or experience as a client service representative.
Experience in a contact-centre environment is considered an asset, but is not mandatory.
Track record of over-achieving quotas.
Bilingual in both English and French language, ability to read, write and translate.
Strong call handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize and manage time effectively.
High attention to detail and ability to meet quality standards.
Comfort with technology and the ability to handle multiple systems at one time.
Previous experience in a credit or financial industry is preferred but is not considered mandatory.
High school (Grade12).

Benefits

Comp & perks

24 Hour shift (Night shift) and Public Holidays.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer support experiencecall handling skillsactive listeningbilingual (English and French)ability to read, write and translatemulti-taskingtime managementattention to detailquality standards

Soft Skills

customer orientationadaptabilitycommunication skillspresentation skillsrelationship buildingproblem-solvingthoroughnessengagement

Certifications

high school diploma (Grade 12)