TransUnion

Senior Advisor, Market Development – Contact Center

TransUnion

full-time

Posted on:

Location Type: Hybrid

Location: Washington • District of Columbia • Florida • United States

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Salary

💰 $142,500 - $237,500 per year

Job Level

Senior

About the role

  • This position must be a government program subject matter expert, with a focus on contact center operations.
  • We are looking for individuals with prior product management, or direct government program experience who are market-focused and have been evangelists/thought leaders in some capacity during their career.
  • MDs will be active in the market, including conference/events to develop and manage whitespace with customers and partners, and will become experts in the market needs, trends, and opportunities.
  • We are looking for people with intense customer and market focus and a desire to always want to be talking with people in the market and customers.
  • The right candidate will be able to cultivate and maintain relationships with key internal and external stakeholders such as Federal/State/Local/Education government agencies, private-sector partners, including consultants, and policy influencers to enhance collaboration and drive adoption of TU solutions.
  • Support establishing and scaling of the Market Development functional practice across all Public Sector sub-verticals
  • Collaborate with matrix partners such as, Sales, Marketing, Solutions, Government Affairs, Research and Consulting, to drive excellence in the market development functional engagement process across the broader Public Sector Team
  • Support annual strategy and planning process
  • Design, launch and deploy cross pollination campaigns
  • Be an expert in the government contact center markets and build market requirements documents, and solution business cases
  • Represent the agency at conferences, workshops, and public forums to communicate TU’s unique value proposition and how it relates to an agency’s strategic goals
  • Contribute to go-to-market planning for existing or new solutions and, in conjunction with marketing, build assets and thought leadership pieces
  • Work closely with sales and marketing to design go-to-market plans that will drive revenue

Requirements

  • 8+ years of experience in market development, strategic government engagement, or business development in Federal, or State/Local/Education markets
  • Experience with Federal and State/Local/Education governments markets, ideally in a role familiar with, or responsible for contact center operations, including fraud mitigation tactics
  • Excellent client facing manner and presentation skills
  • Strong blend of business and technical acumen
  • Willingness to travel up to 30% domestically
  • Eligible to work in the Unites States
  • Self-starter with an ability to work independently under minimal supervision
  • Bachelor’s degree in Business, Marketing, Economics, or a related field required; Master’s degree preferred
Benefits
  • flexible time off for exempt associates
  • paid time off for non-exempt associates
  • up to 12 paid holidays per year
  • health benefits (including medical, dental, and vision plan options and health spending accounts)
  • mental health support
  • disability benefits
  • up to 12 weeks of paid parental leave
  • adoption assistance
  • fertility planning coverage
  • legal benefits
  • long-term care insurance
  • commuter benefits
  • tuition reimbursement
  • charity gift matching
  • employee stock purchase plan
  • 401(k) retirement savings with employer match
  • access to TransUnion’s Employee Resource Groups
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
market developmentstrategic government engagementbusiness developmentcontact center operationsfraud mitigation tacticsgo-to-market planningmarket requirements documentssolution business casescross pollination campaignsthought leadership
Soft Skills
client facing mannerpresentation skillsbusiness acumentechnical acumenself-starterindependent workrelationship cultivationcollaborationcustomer focusmarket focus
Certifications
Bachelor’s degreeMaster’s degree