TransUnion

Senior Customer Engagement Analyst, GCC Africa

TransUnion

full-time

Posted on:

Location Type: Hybrid

Location: Johannesburg • South Africa

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Job Level

Senior

About the role

  • Contribute to the full system lifecycle; from customer and sales engagement, requirements gathering and criteria analysis, to reviewing fulfillment of the solution for internal and external customers.
  • Successful analysis of customer business requirements by assisting the technical team with developing an end-to-end processing solution that includes design, setup, test, delivery, and documentation.
  • Validate batch & online system setup and output based on requirements from the customer, including direct customer communication to audit the results.
  • Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery.

Requirements

  • Bachelor’s degree or equivalent relevant work experience, preferably in the Financial Services industry.
  • Excellent communication and interpersonal skills.
  • Internal and external customer facing experience.
  • Ability to translate technical and functional requirements and collaborate with technical counterparts.
  • Can explain technical concepts in layman's terms to a non-technical audience.
  • Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment.
  • Proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities.
  • Familiarity working with data.
Benefits
  • Flexible time off
  • Workplace flexibility
  • Professional growth through tuition reimbursement, conferences and seminars
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
requirements gatheringcriteria analysissystem lifecycleend-to-end processing solutionsystem setupdocumentationbatch processingonline processingdata analysissolution delivery
Soft Skills
communication skillsinterpersonal skillscustomer facing experiencecollaborationproblem solvingdecisivenessindependencetime managementprioritizationadaptability
Certifications
Bachelor's degree