Engagement Management: Serve as a trusted advisor to premium clients, guiding them through onboarding, training and strategic operational reviews.
Develop fraud risk maturity models and ensure optimal adoption of TU’s Fraud solutions
Operational Support: Provide operational support for the clients under your management to give customers a single point of contact for all issues related to our platforms and solutions
Delivery Management: Apply demonstrated proficiency to understand business and technical requirements to plan and manage all phases of solution delivery
Fraud Subject Matter Expertise: Provide specialized expertise for all operational related initiatives for the Global Fraud Solutions group
Problem Solving mindset: Identify the most critical aspects of the problem, and guide business-focused solutions and recommendations that drive customer value.
Advocacy: Represent the voice of the customer to shape product roadmaps and drive innovation in fraud prevention
Growth Orientation: Identify opportunities for solution expansion and collaborate with sales to support renewals and proof-of-concept initiatives
Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our customers.
Team Player: Effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations.

Requirements

Bachelor’s degree in business, finance or computer science or the equivalent plus 5+ years consultancy, fraud prevention solution experience
Proven ability to identify fraud risks and digital identity challenges, consult with customers to provide insights and develop solutions to address these areas
Strong customer-service orientation and relationship-building skills
Ability to thrive in a fast-paced environment balancing strategic thinking with execution with limited resources
Exceptional analytical and quantitative skills and ability to structure analyses to form data-driven solutions to ambiguous customer challenges
Advanced skills with MS Word, Excel, and PowerPoint
Experience in fraud industry especially digital identity and device fraud prevention solutions
Customer Engagement experience
Knowledge of TransUnion’s fraud and identity products and services
Exposure to the financial services or insurance industries
Working knowledge of JSON, Tableau, Looker and/or Big Query

Benefits

flexible time off for exempt associates
paid time off for non-exempt associates
up to 12 paid holidays per year
health benefits (including medical, dental, and vision plan options and health spending accounts)
mental health support
disability benefits
up to 12 weeks of paid parental leave
adoption assistance
fertility planning coverage
legal benefits
long-term care insurance
commuter benefits
tuition reimbursement
charity gift matching
employee stock purchase plan
401(k) retirement savings with employer match
access to TransUnion’s Employee Resource Groups

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

fraud risk maturity modelsfraud prevention solutionsanalytical skillsquantitative skillsdata-driven solutionsJSONTableauLookerBig Query

problem solvingcustomer service orientationrelationship buildingstrategic thinkingexecutionteam playeradvocacygrowth orientationpassion