Marketing Intern
TransUnion
internship
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $22 per hour
Job Level
Entry Level
About the role
- Optimize the current knowledge base utilized by operations using modern methodology and techniques
- Perform ongoing keyword discovery, expansion and optimization
- Provide recommendations for changes to the knowledge base, including content, linking and other factors, to improve efficiency and searchability of the information
- Utilize Google Analytics and other tools to identify trends, patterns and pain points for the agent experience with the knowledge base
- Adjust content/knowledge articles and search criteria based on trends to allow for efficient use of the knowledge base by all agents
- Design and develop clear and easily consumable knowledge articles to ensure business unit compliance with company policies and federal/state laws
Requirements
- Must be graduating by June 2028 or earlier
- Pursuing an associates or bachelor's degree in Marketing, Communications, Journalism or related field
- Proficient in Microsoft Office
- Must have good presentation skills with the ability to interact effectively and professionally with various people/groups
- Must have above average verbal and written communication skills, in addition to excellent listening skills
Benefits
- Medical with HSA options
- Dental
- Vision
- 401k Contribution
- 401K employer matching for internships lasting longer than six months
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
keyword discoverycontent optimizationsearchability improvementdata analysiscontent designknowledge article development
Soft skills
presentation skillsinterpersonal skillsverbal communicationwritten communicationlistening skills