Customer Service Incident Coordinator, Greek Speaking
TransUnion
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
- Examine and analyse information to determine the severity of the fraud, breach and/or identity theft
- Exercises independent judgment in setting priorities to ensure that deadlines and due dates are met
- Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
- Manage customer and client expectations
- Act as point of contact for customer, client and internal experts
- Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
- Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies
- Communicate clearly to customer the services and support offered
- Consults with potential and existing clients on breach incidents to determine if remediation is necessary and the requirements of the remediation. Escalates and refers any incidents that require assistance from other internal departments, coordinates the discussions, meetings and updates
- Identify, report, and articulate on current trends and unique client or customer situations to both internal and external parties
- Maintain current knowledge of all new laws and regulations pertaining to breach and identity theft
- Prepares written proposals for breach services that fit the situation
- Participates in project plan schedule development, monitoring and reporting
- Directs document and data transfers between company and clients
- Manage mailings: scrubbing data, producing letters, obtaining client approval and coordinating the delivery to mailing service
- Ensures timely communication to internal team members, clients and other 3rd parties such as client’s counsel
- Records and details relevant case notes into database with strong attention to detail and accuracy of information in a timely manner
- Ensures the closure of all resolved and confirmed Incident records and final report to the client /customer
- Accountable for the overall breach/fraud incident process efficiency and effectiveness
- If applicable, language translation for correspondence, reports , training documents, other internal documents as necessary
- If applicable, live Language interpretation between clients and internal departments regarding sales support, client training and incident management support calls with Forensic and Privacy experts
Requirements
- Must be fluent in Greek and English (Written and Verbal)
- Experience in Customer Service
Benefits
- 26 days’ annual leave + bank holidays (increasing with service)
- Global paid wellness days off + a bonus day off to celebrate your birthday
- A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
- Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
- Access to our diversity forums and communities so you can get involved in causes close to your heart
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisbreach remediationfraud detectioncase managementdocument preparationproject planningevidence gatheringcommunication skillslanguage translationincident reporting
Soft skills
customer serviceindependent judgmentprioritizationprofessionalismcourtesycoordinationattention to detailcommunicationclient managementproblem-solving