Client Success Manager
Everything To Gain
Customer Engagement Analyst, GCC Africa
TransUnion
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇿🇦 South Africa
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ETL
About the role
- Contribute to the full system lifecycle; from client and sales engagement, requirements gathering and criteria analysis, to the reviewing of the fulfillment of the solution for internal and external customers
- Assist the technical team with developing an end to end processing solution that includes design, setup, test, delivery and documentation
- Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results
- Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery
Requirements
- Bachelor degree or equivalent relevant work experience, preferably in the Financial Services industry
- Excellent communication and interpersonal skills
- Internal and external customer facing experience
- Ability to translate technical and functional requirements and collaborate with technical counterparts
- Can explain technical concepts in layman's terms to a non-technical audience
- Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment
- Proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities
- Familiarity working with data
- Experience in the credit reporting, financial services or direct marketing industry is preferred
- ETL Knowledge.
Benefits
- Flexible time off
- Workplace flexibility
- Support of tuition reimbursement
- Conferences and seminars
- Professional growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ETLdata analysisrequirements gatheringsolution deliverysystem lifecycle managementbatch fulfillmentdocumentationdesigntestingvalidation
Soft skills
communicationinterpersonal skillsproblem solvingcollaborationprioritizationindependencecustomer facingdecisivenessadaptabilitytechnical translation
Certifications
Bachelor degree
