Head of Operations

Transamerica

Head of Operations advancing Transamerica’s World Financial Group insurance and financial-services operations. Setting strategy, improving service delivery, managing transformation, and developing operations leadership.

Posted 8/4/2026full-timeDenver • Colorado, Pennsylvania • 🇺🇸 United StatesLead💰 $240,000 - $270,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in operations and service delivery, with a focus on strategic planning, customer experience, and continuous improvement. Capable of managing complex initiatives and fostering high-performing teams while ensuring regulatory compliance and operational resilience.

Highest-signal resume keywords

Leadership Experience in OperationsStrategic MindsetOperational Performance Framework ManagementCustomer Experience FocusEnterprise-Wide Transformation Projects

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Performance ManagementCapacity PlanningRoot-Cause AnalysisData Analysis and PresentationService Level Management

Soft Skills

Outstanding CommunicationProblem-SolvingDecision-MakingNegotiationPartnership Skills

Industry Keywords

Business ManagementRegulatory DisciplineCustomer ExpectationsCompetitive LandscapeTransformation

About the role

Key responsibilities & impact

Set the operating strategy for WFG, translating business priorities into clear plans, measurable outcomes, and disciplined execution
Lead end-to-end service delivery for WFG, focusing on quality, timeliness, regulatory discipline, customer experience, and operational resilience
Partner with senior leaders across distribution, product, technology, risk, compliance, finance, and third-party providers
Own the operational performance framework, including service levels, key metrics, capacity planning, business reviews, root-cause analysis, and action plans
Drive simplification and continuous improvement across WFG operations
Champion transformation, operating model changes, technology enablement, and transition of new capabilities into steady-state operations
Manage third-party and shared-service relationships
Identify operational risks, control gaps, service issues, and business constraints and lead practical solutions
Build, develop, and retain a high-performing operations leadership team

Requirements

What you’ll need

Bachelor’s degree in business, finance, or related field, or equivalent experience
Ten years of leadership experience in operations and service delivery
Deep understanding of competitive landscape, customer expectations, and product trends for product lines
Leadership experience in enterprise-wide transformation projects and successful transition to BAU activities
Ability to serve as the voice of the customer and translate requirements for execution
Strategic mindset and ability to distill complex scenarios into prioritized plans
Outstanding communication, problem-solving, decision-making, negotiation, and partnership skills
Ability to engage in strategic discussions and influence outcomes at the executive level
Ability to command attention and respect in groups
Ability to resolve difficult disputes and business challenges
Ability to organize, analyze, and present data with meaningful recommendations
Ability to manage and plan complex, interdependent initiatives
Intellectual curiosity and commitment to ongoing personal and team development
Understanding that people management is as important as business management
Ability to multiply effectiveness through overall team performance

Benefits

Comp & perks

Competitive Pay
Bonus for Eligible Employees
Benefits Package
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Paid Time Off starting at 160 hours annually for employees in their first year of service
Ten (10) paid holidays per year
Be Well Company holistic wellness program, including Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs