Senior Director, Account Management and Connect Desk
Transamerica
Senior Account Manager – Retirement
Transamerica
full-time
Posted on:
Location Type: Hybrid
Location: Colorado, Iowa • 🇺🇸 United States
Visit company websiteSalary
💰 $62,000 - $72,000 per year
Job Level
Senior
About the role
- Manage the daily administration of retirement plans
- Identify customer expectations and develop a strong working relationship
- Research issues, develop potential solutions, and negotiate problem resolution
- Develop and foster proactive, positive relationships with clients, financial professionals and internal service teams to ensure client retention, growth of the client service block and profitability for stakeholders
- Provide prompt, accurate and consistent information that meets or exceeds quality metrics
- Recognize and implement solutions to problems and issues, and suggest improvements to gain efficiencies
- Collaborate with internal partners to address client needs, develop and maintain action plans, and consult on products, services, and capabilities to successfully arrive at solutions for retaining clients and resolving complex client issues
- Demonstrate strong knowledge of recordkeeping, outsourcing and processing capabilities, acting as a subject matter expert for the team
- Attend training to obtain functional retirement plan knowledge such as various plan design, plan specific requirements (life insurance, SDA’s, outside assets, stock, outsourcing, etc.)
- Gather data from multiple systems to interpret, trouble-shoot and resolve problems
- Lead effective/strategic client meetings either face-to-face or via conference call
- Share best practices with the team
- Assist in mentoring new account managers
- Assist with escalation resolution and approve reversals and profit or loss calculations
Requirements
- Bachelor’s degree in business field or equivalent education/experience
- Five years of customer relationship experience, including three years of retirement industry experience
- Thorough knowledge of daily administration of retirement plans
- Outstanding relationship management and the ability to communicate with clients in a professional manner, orally and in writing
- Effective presentation, influence and negotiation skills
- Ability to align behaviors and work to Transamerica’s Future Fit Culture, which includes Acting as One, Accountability, Agility, and Customer Centricity
- Proficiency using MS Office tools, including Excel
- ASPPA designations (e.g. RPF, QKA) and/or related certifications (preferred)
- Knowledge of internal systems (P3, Workplace Platform, AQT, etc.) (preferred)
- Knowledge of Salesforce (preferred)
- Ability to write AQT queries (preferred)
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time
Benefits
- Competitive Pay
- Bonus for Eligible Em ployees
- Benefits Package
- Pension Plan
- 401k Match
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Discounts
- Career Training & Development Opportunities
- Paid Time Off starting at 160 hours annually for employees in their first year of service
- Ten (10) paid holidays per year
- Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
- Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of s ervice
- Adoption Assistance
- Employee Assistance Program
- College Coach Program
- Back-Up Care Program
- PTO for Volunteer Hours
- Employee Matching Gifts Program
- Employee Resource Groups
- Inclusion and Diversity Programs
- Employee Recognition Program
- Referral Bonus Programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
retirement plan administrationcustomer relationship managementproblem resolutiondata interpretationAQT queriespresentation skillsnegotiation skillsinfluence skillsrecordkeeping knowledgeoutsourcing knowledge
Soft skills
relationship managementcommunication skillsmentoringcollaborationcustomer centricityaccountabilityagilityproactive problem solvingteam sharing best practicesstrategic meeting leadership
Certifications
Bachelor's degreeASPPA designationsRPFQKA
