Define and execute the global strategy for IT platform services aligned with enterprise architecture and digital transformation goals
Champion platform modernization, automation, and DevOps/Agile enablement across the organization
Serve as a thought leader and advisor to executive leadership on platform capabilities and innovation
Lead the global delivery and lifecycle management of ServiceNow, including ITSM, ITOM, HRSD, and custom applications
Drive platform governance, performance, and expansion into new business domains
Ensure alignment with ITIL practices, security, and compliance standards
Oversee the enterprise-wide configuration, standardization, and integration of Jira and the Atlassian ecosystem
Establish governance models, usage standards, and reporting frameworks to support agile at scale
Partner with product and engineering teams to optimize workflows and delivery velocity
Lead the TCoE to define enterprise testing strategies, automation frameworks, and quality metrics
Promote shift-left testing, continuous testing, and test data management practices
Ensure consistent quality assurance practices across all delivery teams and geographies
Own the strategy and implementation of CI/CD pipelines and toolchains (e.g., Jenkins, GitLab, Azure DevOps)
Drive adoption of DevSecOps practices and continuous delivery capabilities across engineering teams
Build and lead a high-performing global team of platform engineers, architects, and service owners
Foster a culture of innovation, accountability, and continuous improvement
Manage vendor relationships, budgets, and service delivery metrics
Act as a key liaison between IT, business units, and engineering teams to ensure platform alignment with business needs
Lead change management, training, and communication strategies to drive adoption and value realization
Report on platform KPIs, ROI, and strategic outcomes to executive stakeholders

Requirements

Bachelor's degree in related field or equivalent training/experience required.
Minimum of 12 years experience in financial services and minimum of 5 years previous leadership required.
Experience in IT leadership roles, with deep expertise in enterprise platforms, DevOps, and agile delivery
Proven track record of leading global teams and delivering platform transformation at scale
Strong knowledge of ServiceNow, Jira/Atlassian, CI/CD tools, and enterprise testing practices
Experience in regulated or complex environments (e.g., finance, healthcare, manufacturing) is a plus
Exceptional leadership, communication, and stakeholder management skills

Benefits

Competitive Pay
Bonus for Eligible Employees
Benefits Package
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Health and Work/Life Balance Benefits
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

platform modernizationautomationDevOpsAgileITSMITOMHRSDCI/CDshift-left testingcontinuous testing

Soft Skills

leadershipcommunicationstakeholder managementinnovationaccountabilitycontinuous improvementchange managementtrainingreportingcollaboration