Transamerica

Senior Client Onboarding Manager – Large Market, Retirement

Transamerica

full-time

Posted on:

Origin:  • 🇺🇸 United States • Colorado, Iowa

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Salary

💰 $82,000 - $92,000 per year

Job Level

Senior

About the role

  • Oversee onboarding of new plan sponsor retirement plans and conversion of existing plans from other providers
  • Provide customized service and communications throughout the installation process to ensure deliverables are met
  • Manage relationships with plan sponsors, financial advisors, third party administrators, and internal stakeholders
  • Serve as a mentor to more junior staff
  • Transition: manage installation of defined contribution retirement plans during start up or conversion for single and multiple employer plans
  • Create detailed project plans, analyze deliverable dates and timetables, and evaluate timelines for liquidation and data receipt considering SOX blackout and plan effective dates
  • Determine education options and coordinate training delivery; manage transition of funds out of blackout and initiate extension notices if needed
  • Compliance/Technical: delegate and monitor record keeping setup, asset transfer, allocation, and first deposits; integrate and map payroll files/methods
  • Ensure plan set up consultants prepare documents and employee disclosure material; create and distribute regulatory notices on time
  • Conduct consultative plan reviews and assist plan sponsors with compliance questions
  • Analyze conversion, payroll, and census files for accuracy; notify sponsors and stakeholders of issues impacting transitions
  • Plan and execute internal and external communications and confirm accuracy and delivery of enrollment materials

Requirements

  • Bachelor’s degree in a business field or equivalent experience
  • Five years of experience in the financial services industry including client management, installations/conversions, or contract compliance
  • In-depth understanding of retirement plan regulations
  • Client focused to provide exceptional customer service
  • Outstanding written/oral communication and relationship building skills
  • Time management and organizational skills to handle multiple installations
  • Problem solving skills and attention to detail
  • Ability to quickly learn and navigate numerous systems/applications
  • Preferred: Demonstrated expertise managing mid-market plans (assets typically $50 million and above)
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